[Modus] Modus Mail Web 2.1.258

[Mike McTee]

<rant> I agree TOTALLY!  I’m of the opinion that if it can’t be duplicated here, it’s a problem with the users computer and therefore NOT our problem.  Unfortunately, my supervisor and I have different opinions (on this and many other issues) so we (the technicians) always have to go off and find solutions to customer’s problems.   The customers were asked about pop-up blockers, customer one’s response was pop-up what??!   Customer two advised they had a pop-up blocker installed, the technician uninstalled and had the same results.    Who knows what else these customers may have twiddled with, installed, etc.  I wish for once these users would leave stuff alone!! </rant>   Guess I’ll have to call them myself and see what I can find… now if I can just find their numbers… *WEG*   Thanks to all of the responders!       Sincerely, Mike McTee Internet Systems Technician Eastex Net (www.eastex.net)       -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Drew Salmon Sent: Friday, November 07, 2003 10:56 AM To: [EMAIL PROTECTED] Subject: [Modus] Modus Mail Web 2.1.258   Since when does a customer know what they have installed or not; better yet, when has a customer ever told they TRUTH about what they have installed.  LOL  No matter what, it is YOUR (meaning our – as ISPs) fault!  OK, my rant is over…FOR NOW!   The only time I have seen this behavior is when a pop up blocker was in place. Drew   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike McTee Sent: Friday, November 07, 2003 10:42 AM To: [EMAIL PROTECTED] Subject: [Modus] Modus Mail Web 2.1.258   I have a couple of customers who are complaining of issues with the WebMail Interface.   Customer 1 says that when they click on the “compose” link, they don’t get a new window to compose a message.   Customer 2 says that when they click on the “compose” link, they get a new window but it is a second version of the original WebMail window.   I’m unable to duplicate either of these situations on any machine here.  I’ve questioned both regarding “pop-up blockers” and was told they did not have any installed.  Has anyone experienced this or have any ideas what to look for?   Thanks in advance!       Sincerely, Mike McTee Internet Systems Technician Eastex Net (www.eastex.net)