I had the same experience just now. I asked them what they would have done had
I not called. She said they would eventually get around to it.
Toochis
________________________________
From: Kevin Conway <treasur...@earthlink.net>
To: MoPo-L@LISTSERV.AMERICAN.EDU
Sent: Fri, December 4, 2009 3:08:18 PM
Subject: [MOPO] Anyone else experience consistent shipping issues with Heritage?
Anyone else experience consistent shipping issues with Heritage? I am amazed
for such a big auction house how delayed and/or completely "forgotten" many of
my shipments are. On THREE occasions over the past 4-5 years they actually LOST
items I won. Two they never found and one they found about a month later. ANd,
almost everytime I get posters I have to contact customer service to ask
"where's my stuff". It's looks from the outside , like they do NOT have a
very competent shipping system or department. And, this has been the case ever
since I started buying from Heritage. Sometimes they tell me my shipments are
late becasue I paid late or have another outstanding invoice , but then the
same experience when I pay immediately. ?? AND, it's NOT just when I buy
posters but also extertainment or sports memorabilia. I deal with about 6-7
auction houses on a regular basis and it's only Heritage need to stay on top of
or my shipments may NEVER go out.
Happened agin this w!
eek, I made a substantial purchase in their entertainment auction which I paid
Tuesday. I sent two of their billing managers an email and also their customer
service dept. All I wanted was some kind of a status , maybe even a response.
Friday is over and not even a response. Anyone else have this experience?
Kevin Conway
Kevin Conway
Conway's Vintage Treasures
www.CVTreasures.com
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