Yup, I consider 'within 2 weeks' receipt to be acceptable performance for any internet-based purchase that requires careful packaging and 'handling'. I purchase quite a bit of diverse stuff online and my expectations vary considerably. If it's something you can just toss in a box and drop in the mail, then yes, I expect to get it in a few days. If it's something like a Notorious onesheet (for example), then I really don't want someone to pop it in a flimsy tube and ship it, forgetting the endcaps (yes, it's happened). I don't expect a seller to be at my beck and call, but I do expect them to get around to it within a week. So yes, 2 weeks, and if I haven't received the poster (or prop, which may also be susceptible to damage en route) by then, I'll probably drop the seller a line.
Depending on what you sell, your patrons could be correct to expect their shipments from you within a week. On the other hand, you could be attracting a bunch of obsessive compulsive nerds who need to chill out. Randy ----- "Kevin Conway" <[email protected]> wrote: > Randall, Excuse me for chuckling...;} but if you consider within 3 weeks (even 2 weeks) Good Service, then I take my hat off to you , as you are one Very patient dude! ...;} I wish I had some of that....... (but the again, if I followed that lead I would lose about 50% of my regular clients). Kevin Conway > > > -----Original Message----- > From: Randall Petersen > Sent: Dec 4, 2009 11:31 PM > To: [email protected] > Subject: Re: [MOPO] Anyone else experience consistent shipping issues with > Heritage? > > > I pick up new movie paper at every Heritage signature auction and almost > every weekly internet auction. Without exception, my acquisitions are packed > extremely well and shipped promptly. I got my November signature auction > winnings within 3 weeks, having paid by check. Weekly internet auction > purchases, which I pay for through paypal, always arrive within 2 weeks. Of > course, I do always pay my invoices promptly... > > Randy > > ----- "Kevin Conway" <[email protected]> wrote: > > > > Anyone else experience consistent shipping issues with Heritage? I am > > amazed for such a big auction house how delayed and/or completely > > "forgotten" many of my shipments are. On THREE occasions over the past 4-5 > > years they actually LOST items I won. Two they never found and one they > > found about a month later. ANd, almost everytime I get posters I have to > > contact customer service to ask "where's my stuff". It's looks from the > > outside , like they do NOT have a very competent shipping system or > > department. And, this has been the case ever since I started buying from > > Heritage. Sometimes they tell me my shipments are late becasue I paid late > > or have another outstanding invoice , but then the same experience when I > > pay immediately. ?? AND, it's NOT just when I buy posters but also > > extertainment or sports memorabilia. I deal with about 6-7 auction houses > > on a regular basis and it's only Heritage need to stay on top of or my > > shipments may NEVER go out. Happened agin this w! > > eek, I made a substantial purchase in their entertainment auction which I > > paid Tuesday. I sent two of their billing managers an email and also their > > customer service dept. All I wanted was some kind of a status , maybe even > > a response. Friday is over and not even a response. Anyone else have this > > experience? > > > > > > Kevin Conway > > > > Kevin Conway > > Conway's Vintage Treasures > > www.CVTreasures.com > > > > Visit the MoPo Mailing List Web Site at www.filmfan.com > > ___________________________________________________________________ > > How to UNSUBSCRIBE from the MoPo Mailing List > > > > Send a message addressed to: [email protected] > > In the BODY of your message type: SIGNOFF MOPO-L > > > > The author of this message is solely responsible for its content. > > Visit the MoPo Mailing List Web Site at www.filmfan.com > > ___________________________________________________________________ How to > > UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: > > [email protected] In the BODY of your message type: SIGNOFF > > MOPO-L The author of this message is solely responsible for its content. Kevin Conway Conway's Vintage Treasures www.CVTreasures.com Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
