Re: [MOPO] Anyone else experience consistent shipping issues with Heritage?

[Kevin Conway]

On a few occasions I had to elevate to Grey he was very responsive.   BUt, I wish it would rub off on  "some" of the others in their customer service and/or billing dept which I won;t mention any names.   BUt, it's possible we get spoiled from the "exceptional" shippng service from other dealers and auction houses of which some have been mentioned.  If 2-3 weeks is no problem for you, that's fine but it is NOT good business for me to leave my customers in limbo with NO communication. . And, as far as " I guess you just can't please everybody".,  I guess that would include the NINE people who responded to me privately, with a concensus you can probably figure out. And, GREAT packing does NOT and should NEVER translate into VERY late shipping AND Non-responsive customer service.    Kevin -----Original Message----- From: Toochis Morin Sent: Dec 5, 2009 1:32 PM To: MoPo-L@LISTSERV.AMERICAN.EDU Subject: Re: [MOPO] Anyone else experience consistent shipping issues with Heritage? I do want to add that it's worth the wait from Heritage because they pack extremely well.  As far as fast and great shipping Bruce Hershenson is never ceases to amaze me. Toochis From: Susan Heim <filmfantast...@msn.com> To: MoPo-L@LISTSERV.AMERICAN.EDU Sent: Sat, December 5, 2009 7:14:33 AM Subject: Re: [MOPO] Anyone else experience consistent shipping issues with Heritage?        Yes Randy, I agreee. Remember, part of that time is the actual shipping process. I ship a package via Fedex from Los Angeles to say New York and it takes 5-7 shipping days to get there, so that is at least one week or more of the delivery process. Following an auction of the quantity of material Heritage ships, it does take a few days to put the order together, get it processed and out the door and that is assuming you paid either the day of the auction or the next day. Since most of their auction are near or an a weekend, when no shipping pickups occur, that adds to the process also. I have never had a problem with them or Bruce or any of the auction houses. I know we live in an instant gratification world, but I don't think 2 weeks is that long from auction to your door. As for overpackaging, most people are usually complaining the packaging is inadequate and often their items sustained damaged in shipment because of said packaging. Now you get a company that is being accused of "over packaging", I guess you just can't please everybody.         Believe me, I know that situation. It doesn't happen often, but every once in awhile I get a customer that orders a frame on Monday and will call me Thursday or Friday to say that they haven't received it yet. They aren't even taking into consideration that the frame is being custom made to their size specifications, and the box, which typically contains a huge oversize frame, is being shipped 3000 miles to them. I'll tell you though who is the fastest shipper I have ever had and that is Rick Ryan. I have ordered a poster from him one day and had it the next. That's superhumanly fast!! Hope all is well with everyone......   Sue www.hollywoodposterframes.com   Date: Sat, 5 Dec 2009 05:49:56 +0000 From: r.k.peter...@comcast.net Subject: Re: [MOPO] Anyone else experience consistent shipping issues with Heritage? To: MoPo-L@LISTSERV.AMERICAN.EDU Yup, I consider 'within 2 weeks' receipt to be acceptable performance for any internet-based purchase that requires careful packaging and 'handling'.  I purchase quite a bit of diverse stuff online and my expectations vary considerably.  If it's something you can just toss in a box and drop in the mail, then yes, I expect to get it in a few days.  If it's something like a Notorious onesheet (for example), then I really don't want someone to pop it in a flimsy tube and ship it, forgetting the endcaps (yes, it's happened).  I don't expect a seller to be at my beck and call, but I do expect them to get around to it within a week.  So yes, 2 weeks, and if I haven't received the poster (or prop, which may also be susceptible to damage en route) by then, I'll probably drop the seller a line.  Depending on what you sell, your patrons could be correct to expect their shipments from you within a week.  On the other hand, you could be attracting a bunch of obsessive compulsive nerds who need to chill out. Randy ----- "Kevin Conway" <treasur...@earthlink.net> wrote: > Randall, Excuse me for chuckling...;}  but if you consider within 3 weeks (even 2 weeks) Good Service, then I take my hat off to you , as you are one Very patient dude!  ...;}    I wish I had some of that.......  (but the again, if I followed that lead I would lose about 50% of my regular clients).   Kevin Conway > > > -----Original Message----- > From: Randall Petersen > Sent: Dec 4, 2009 11:31 PM > To: MoPo-L@LISTSERV.AMERICAN.EDU > Subject: Re: [MOPO] Anyone else experience consistent shipping issues with Heritage? > > > I pick up new movie paper at every Heritage signature auction and almost every weekly internet auction.  Without exception, my acquisitions are packed extremely well and shipped promptly.  I got my November signature auction winnings within 3 weeks, having paid by check.  Weekly internet auction purchases, which I pay for through paypal, always arrive within 2 weeks. Of course, I do always pay my invoices promptly... > > Randy > > ----- "Kevin Conway" <treasur...@earthlink.net> wrote: > >    > >   Anyone else experience consistent shipping issues with Heritage?  I am amazed for such a big auction house how delayed and/or completely "forgotten" many of my shipments are. On THREE occasions over the past 4-5 years they actually LOST items I won. Two they never found and one they found about a month later. ANd, almost everytime I get posters I have to contact customer service to ask "where's my stuff".   It's looks from the outside , like they do NOT have a very competent shipping system or department.  And, this has been the case ever since I started buying from Heritage.  Sometimes they tell me my shipments are late becasue I paid late or have another outstanding invoice , but then the same experience when I pay immediately. ??  AND, it's NOT just when I buy posters but also extertainment or sports memorabilia.    I deal with about 6-7 auction houses on a regular basis and it's only Heritage need to stay on top of or my shipments may NEVER go out. Happened agin this w! > >  eek, I made a substantial purchase in their entertainment auction which I paid Tuesday. I sent two of their billing managers an email and also their customer service dept. All I wanted was some kind of a status , maybe even a response. Friday is over and not even a response.  Anyone else have this experience? > > > > > > Kevin Conway > > > > Kevin Conway > > Conway's Vintage Treasures > > www.CVTreasures.com > > > >          Visit the MoPo Mailing List Web Site at www.filmfan.com > >    ___________________________________________________________________ > >               How to UNSUBSCRIBE from the MoPo Mailing List > >                                      > >        Send a message addressed to: lists...@listserv.american.edu > >             In the BODY of your message type: SIGNOFF MOPO-L > >                                      > >     The author of this message is solely responsible for its content. > > Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: lists...@listserv.american.edu In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content. Kevin Conway Conway's Vintage Treasures www.CVTreasures.com Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: lists...@listserv.american.edu In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content. Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: lists...@listserv.american.edu In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content. Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: lists...@listserv.american.edu In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content. Kevin Conway Conway's Vintage Treasures www.CVTreasures.com Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: lists...@listserv.american.edu In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.