Re: [MOPO] Anyone else experience consistent shipping issues with Heritage?

[Kevin Conway]

Randall, Excuse me for chuckling...;}  but if you consider within 3 weeks (even 2 weeks) Good Service, then I take my hat off to you , as you are one Very patient dude!  ...;}    I wish I had some of that.......  (but the again, if I followed that lead I would lose about 50% of my regular clients).   Kevin Conway -----Original Message----- From: Randall Petersen Sent: Dec 4, 2009 11:31 PM To: MoPo-L@LISTSERV.AMERICAN.EDU Subject: Re: [MOPO] Anyone else experience consistent shipping issues with Heritage? I pick up new movie paper at every Heritage signature auction and almost every weekly internet auction.  Without exception, my acquisitions are packed extremely well and shipped promptly.  I got my November signature auction winnings within 3 weeks, having paid by check.  Weekly internet auction purchases, which I pay for through paypal, always arrive within 2 weeks. Of course, I do always pay my invoices promptly... Randy ----- "Kevin Conway" <treasur...@earthlink.net> wrote: >    >   Anyone else experience consistent shipping issues with Heritage?  I am amazed for such a big auction house how delayed and/or completely "forgotten" many of my shipments are. On THREE occasions over the past 4-5 years they actually LOST items I won. Two they never found and one they found about a month later. ANd, almost everytime I get posters I have to contact customer service to ask "where's my stuff".   It's looks from the outside , like they do NOT have a very competent shipping system or department.  And, this has been the case ever since I started buying from Heritage.  Sometimes they tell me my shipments are late becasue I paid late or have another outstanding invoice , but then the same experience when I pay immediately. ??  AND, it's NOT just when I buy posters but also extertainment or sports memorabilia.    I deal with about 6-7 auction houses on a regular basis and it's only Heritage need to stay on top of or my shipments may NEVER go out. Happened agin this w! >  eek, I made a substantial purchase in their entertainment auction which I paid Tuesday. I sent two of their billing managers an email and also their customer service dept. All I wanted was some kind of a status , maybe even a response. Friday is over and not even a response.  Anyone else have this experience? > > > Kevin Conway > > Kevin Conway > Conway's Vintage Treasures > www.CVTreasures.com > >          Visit the MoPo Mailing List Web Site at www.filmfan.com >    ___________________________________________________________________ >               How to UNSUBSCRIBE from the MoPo Mailing List >                                      >        Send a message addressed to: lists...@listserv.american.edu >             In the BODY of your message type: SIGNOFF MOPO-L >                                      >     The author of this message is solely responsible for its content. > Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: lists...@listserv.american.edu In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content. Kevin Conway Conway's Vintage Treasures www.CVTreasures.com Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: lists...@listserv.american.edu In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.