When I first bought from Heritage, I thought the settlement process was really difficult and thus very unpleasant. I really did not like it one bit.
But lately, I do nothing now after an auction I won ends and they just send it to me about a week later. They have my card details, address and shipping preference on file. I do get a bit annoyed with Heritage still as I perceive the packaging very excessive. I am talking a folded poster drowning in 4 inches of peanuts. All you other good dealers can send me a poster in unbendable board in a slim envelope. --- On Fri, 4/12/09, Kevin Conway <[email protected]> wrote: > From: Kevin Conway <[email protected]> > Subject: [MOPO] Anyone else experience consistent shipping issues with > Heritage? > To: [email protected] > Date: Friday, 4 December, 2009, 23:08 > > Anyone else experience consistent shipping issues > with Heritage? I am amazed for such a big auction > house how delayed and/or completely "forgotten" many of my > shipments are. On THREE occasions over the past 4-5 years > they actually LOST items I won. Two they never found and one > they found about a month later. ANd, almost everytime I get > posters I have to contact customer service to ask "where's > my stuff". It's looks from the outside , > like they do NOT have a very competent shipping system or > department. And, this has been the case ever since I > started buying from Heritage. Sometimes they tell me > my shipments are late becasue I paid late or have another > outstanding invoice , but then the same experience when I > pay immediately. ?? AND, it's NOT just when I buy > posters but also extertainment or sports memorabilia. > I deal with about 6-7 auction houses on a regular > basis and it's only Heritage need to stay on top of or my > shipments may NEVER go out. Happened agin this w! > eek, I made a substantial purchase in their entertainment > auction which I paid Tuesday. I sent two of their billing > managers an email and also their customer service dept. All > I wanted was some kind of a status , maybe even a response. > Friday is over and not even a response. Anyone else > have this experience? > > > Kevin Conway > > Kevin Conway > Conway's Vintage Treasures > www.CVTreasures.com > > Visit the MoPo > Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ > How to > UNSUBSCRIBE from the MoPo Mailing List > > > > Send a message addressed > to: [email protected] > In the BODY of > your message type: SIGNOFF MOPO-L > > > > The author of this message is solely > responsible for its content. > Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
