No fair saying "Bruce Hershenson" in this context, because I don't ever pack and ship anything. Thank those fine folks in the packing and shipping departments at "eMoviePoster.com".
But thanks for the too-kind words. I think it especially impressive given that we auction 2,000 items most weeks, and will auction around 90,000 in all this year alone. Bruce On Sat, Dec 5, 2009 at 12:32 PM, Toochis Morin <fly...@pacbell.net> wrote: > I do want to add that it's worth the wait from Heritage because they pack > extremely well. As far as fast and great shipping Bruce Hershenson is never > ceases to amaze me. > > Toochis > > ------------------------------ > *From:* Susan Heim <filmfantast...@msn.com> > > *To:* MoPo-L@LISTSERV.AMERICAN.EDU > *Sent:* Sat, December 5, 2009 7:14:33 AM > > *Subject:* Re: [MOPO] Anyone else experience consistent shipping issues > with Heritage? > > > Yes Randy, I agreee. Remember, part of that time is the actual > shipping process. I ship a package via Fedex from Los Angeles to say New > York and it takes 5-7 shipping days to get there, so that is at least one > week or more of the delivery process. Following an auction of the quantity > of material Heritage ships, it does take a few days to put the order > together, get it processed and out the door and that is assuming you paid > either the day of the auction or the next day. Since most of their auction > are near or an a weekend, when no shipping pickups occur, that adds to the > process also. I have never had a problem with them or Bruce or any of the > auction houses. I know we live in an instant gratification world, but I > don't think 2 weeks is that long from auction to your door. As for > overpackaging, most people are usually complaining the packaging is > inadequate and often their items sustained damaged in shipment because of > said packaging. Now you get a company that is being accused of "over > packaging", I guess you just can't please everybody. > > Believe me, I know that situation. It doesn't happen often, but every > once in awhile I get a customer that orders a frame on Monday and will call > me Thursday or Friday to say that they haven't received it yet. They aren't > even taking into consideration that the frame is being custom made to their > size specifications, and the box, which typically contains a huge oversize > frame, is being shipped 3000 miles to them. I'll tell you though who is the > fastest shipper I have ever had and that is Rick Ryan. I have ordered a > poster from him one day and had it the next. That's superhumanly fast!! Hope > all is well with everyone...... > > Sue > www.hollywoodposterframes.com > > ------------------------------ > Date: Sat, 5 Dec 2009 05:49:56 +0000 > From: r.k.peter...@comcast.net > Subject: Re: [MOPO] Anyone else experience consistent shipping issues with > Heritage? > To: MoPo-L@LISTSERV.AMERICAN.EDU > > Yup, I consider 'within 2 weeks' receipt to be acceptable performance for > any internet-based purchase that requires careful packaging and 'handling'. > I purchase quite a bit of diverse stuff online and my expectations vary > considerably. If it's something you can just toss in a box and drop in the > mail, then yes, I expect to get it in a few days. If it's something like a > Notorious onesheet (for example), then I really don't want someone to pop it > in a flimsy tube and ship it, forgetting the endcaps (yes, it's happened). > I don't expect a seller to be at my beck and call, but I do expect them to > get around to it within a week. So yes, 2 weeks, and if I haven't received > the poster (or prop, which may also be susceptible to damage en route) by > then, I'll probably drop the seller a line. > > Depending on what you sell, your patrons could be correct to expect their > shipments from you within a week. On the other hand, you could be > attracting a bunch of obsessive compulsive nerds who need to chill out. > > Randy > > > > ----- "Kevin Conway" <treasur...@earthlink.net> wrote: > > Randall, > Excuse me for chuckling...;} but if you consider within 3 weeks (even 2 > weeks) Good Service, then I take my hat off to you , as you are one Very > patient dude! ...;} I wish I had some of that....... (but the again, if > I followed that lead I would lose about 50% of my regular clients). > > Kevin Conway > > > > > > > > -----Original Message----- > > From: Randall Petersen > > Sent: Dec 4, 2009 11:31 PM > > To: MoPo-L@LISTSERV.AMERICAN.EDU > > Subject: Re: [MOPO] Anyone else experience consistent shipping issues > with Heritage? > > > > > > I pick up new movie paper at every Heritage signature auction and almost > every weekly internet auction. Without exception, my acquisitions are > packed extremely well and shipped promptly. I got my November signature > auction winnings within 3 weeks, having paid by check. Weekly internet > auction purchases, which I pay for through paypal, always arrive within 2 > weeks. Of course, I do always pay my invoices promptly... > > > > Randy > > > > ----- "Kevin Conway" <treasur...@earthlink.net> wrote: > > > > > > Anyone else experience consistent shipping issues with Heritage? I > am amazed for such a big auction house how delayed and/or completely > "forgotten" many of my shipments are. On THREE occasions over the past 4-5 > years they actually LOST items I won. Two they never found and one they > found about a month later. ANd, almost everytime I get posters I have to > contact customer service to ask "where's my stuff". It's looks from the > outside , like they do NOT have a very competent shipping system or > department. And, this has been the case ever since I started buying from > Heritage. Sometimes they tell me my shipments are late becasue I paid late > or have another outstanding invoice , but then the same experience when I > pay immediately. ?? AND, it's NOT just when I buy posters but also > extertainment or sports memorabilia. I deal with about 6-7 auction houses > on a regular basis and it's only Heritage need to stay on top of or my > shipments may NEVER go out. Happened agin this w! > > > eek, I made a substantial purchase in their entertainment auction > which I paid Tuesday. I sent two of their billing managers an email and also > their customer service dept. All I wanted was some kind of a status , maybe > even a response. Friday is over and not even a response. Anyone else have > this experience? > > > > > > > > > Kevin Conway > > > > > > Kevin Conway > > > Conway's Vintage Treasures > > > www.CVTreasures.com <http://www.cvtreasures.com/> > > > > > > Visit the MoPo Mailing List Web Site at www.filmfan.com > > > ___________________________________________________________________ > > > How to UNSUBSCRIBE from the MoPo Mailing List > > > > > > Send a message addressed to: lists...@listserv.american.edu > > > In the BODY of your message type: SIGNOFF MOPO-L > > > > > > The author of this message is solely responsible for its content. > > > > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ How to > UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: > lists...@listserv.american.edu In the BODY of your message type: SIGNOFF > MOPO-L The author of this message is solely responsible for its content. > > Kevin Conway > Conway's Vintage Treasures > www.CVTreasures.com <http://www.cvtreasures.com/> > > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ How to > UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: > lists...@listserv.american.edu In the BODY of your message type: SIGNOFF > MOPO-L The author of this message is solely responsible for its content. > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ How to > UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: > lists...@listserv.american.edu In the BODY of your message type: SIGNOFF > MOPO-L The author of this message is solely responsible for its content. > > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ How to > UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: > lists...@listserv.american.edu In the BODY of your message type: SIGNOFF > MOPO-L The author of this message is solely responsible for its content. > > Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: lists...@listserv.american.edu In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
