I agree with that wholeheartedly. Also the seemingly continuing change
of personnel at the billing department slows things down. Before
thanksgiving I sent my latest cc info, but it is still not processed.
Get a move on guys, I want my Foreign Correspondent lobby!
Op 5 dec 2009, om 10:54 heeft Steve E het volgende geschreven:
When I first bought from Heritage, I thought the settlement process
was really difficult and thus very unpleasant. I really did not like
it one bit.
But lately, I do nothing now after an auction I won ends and they
just send it to me about a week later. They have my card details,
address and shipping preference on file.
I do get a bit annoyed with Heritage still as I perceive the
packaging very excessive. I am talking a folded poster drowning in 4
inches of peanuts. All you other good dealers can send me a poster
in unbendable board in a slim envelope.
--- On Fri, 4/12/09, Kevin Conway <[email protected]> wrote:
From: Kevin Conway <[email protected]>
Subject: [MOPO] Anyone else experience consistent shipping issues
with Heritage?
To: [email protected]
Date: Friday, 4 December, 2009, 23:08
Anyone else experience consistent shipping issues
with Heritage? I am amazed for such a big auction
house how delayed and/or completely "forgotten" many of my
shipments are. On THREE occasions over the past 4-5 years
they actually LOST items I won. Two they never found and one
they found about a month later. ANd, almost everytime I get
posters I have to contact customer service to ask "where's
my stuff". It's looks from the outside ,
like they do NOT have a very competent shipping system or
department. And, this has been the case ever since I
started buying from Heritage. Sometimes they tell me
my shipments are late becasue I paid late or have another
outstanding invoice , but then the same experience when I
pay immediately. ?? AND, it's NOT just when I buy
posters but also extertainment or sports memorabilia.
I deal with about 6-7 auction houses on a regular
basis and it's only Heritage need to stay on top of or my
shipments may NEVER go out. Happened agin this w!
eek, I made a substantial purchase in their entertainment
auction which I paid Tuesday. I sent two of their billing
managers an email and also their customer service dept. All
I wanted was some kind of a status , maybe even a response.
Friday is over and not even a response. Anyone else
have this experience?
Kevin Conway
Kevin Conway
Conway's Vintage Treasures
www.CVTreasures.com
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