OMG, I didn't get tools or disassembly instructions with my Kupas.....either one! BUT, I also didn't pay retail price for either. Maybe that's why! The first one I purchased at the Sacrameto NailPro Show $375 down from $450. With that one, I dropped it (shortly after) and the shank of the bit bent and I couldn't get it out, so I sent it back to Kupa. They removed it and sent it back......no charge.
The second file I bought was last year, September, when I bought the Vicki Peters efile when they were closing out of them. The control box on it has developed "a mind of it's own" this past October....shortly after the warranty expired. Wouldn't you know. I think their customer service is wonderful! I think it took about a week to get my original drill back when I just recently sent it off to have a bearing replaced and for maintenance. It cost me $60ish. Marsha McDonald Rubino Gimme Nails @Red Union Salon 713 E. 13th St. Upper Suite Whitefish, Montana [email protected] ________________________________ From: "[email protected]" <[email protected]> To: [email protected] Sent: Sunday, December 21, 2008 9:57:38 AM Subject: NailTech:: Re: e-file tragedy Oh Jennifer, hold on. Don't Panic>>> you can get it out without sending it for service. The end of the shaft the bit fits into unscrews and you can get the broken piece out. Did you get a small screwdriver and a flat wrentch with your unit? The wrench has a triangular whole in it. That is the piece that will unscrew the end. There should be also a page of instructions for some minor maintence and how it all comes apart. Take a look at what you got with your drill and if you arent too mechanical there has to be a guy in your world/area that is mechanical enough can help you out.. Where in the east are you? Maybe one of us is close enough to help Good luck hope you can get it figured out. Dawh [email protected] Lancaster,PA -----Original Message----- From: Jennifer Hopping <[email protected]> To: [email protected] Sent: Sun, 21 Dec 2008 11:28 am Subject: NailTech:: e-file tragedy Hi everyone !! I hope everyone is great today I bet everyone is busy shopping for the up coming holidays !!! its been very quite here. I am posting for some insight on e-file break downs the other day I went to file off some acrylic and my file skidded across my nail and the bit broke off in the file OMG !!!! I tried feverishly to get it out to no avail so I am sending it in for service, tomorrow . So how much $$$ that I don't have gonna cost me ??? I have the KP-36 hand piece .I love my e-file and can not live without it !!!!!! whats the turn around time on that ?? I live on the East coast. I know theirs got to be a few of you that can relate to this situation. Please let me know what I am in for. Thank You Thank You Thank You in advance for any info. P.S Fingers still healing and now I am probably going back to gels I can not live without my nails !!! Happy holidays ladies have a great day !!! Jennifer ________________________________ Listen to 350+ music, sports, & news radio stations – including songs for the holidays – FREE while you browse. Start Listening Now! --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/NailTech?hl=en -~----------~----~----~----~------~----~------~--~---
