Re: NailTech:: GC/Help!

[Diana Bonn]

Just like Deb and Rhonda said, doesn't matter 
what we say here, depends on your state laws.

Now the person that has the g.c and waits to use 
it and you refuse, would have to go thru the red 
tape to get the money back.  Would they do that?  some would, some would not.

And if anyone doesn't want to follow their state 
laws on G.C., and wants to take a chance that the 
consumer is not going to complain, I would find 
out what the penalty would be towards you.  Could 
be a simple letter asking you to return the money 
and you do, and nothing happens.  Or could be $ worth of fines.  I don't know.

At Board level we get complaints filed thru the 
Attorney G. office all the time.  But not because 
of expiration dates.  But for those techs that sell them and then up and move.

These techs/stylist think that (ic/boothrenters) 
that if they move salons, they don't have to 
honor them.  WRONG.  Or if I sell my salon, I 
don't have to honor them. WRONG. This town had 
two popular restaurants go out of business the 
January 1st after the holidays. (big g.c. sales) 
Hit the news big time, turned over the the Attorney General office.

But then again, other restaurants started 
advertising, hey have a g. c. from this 
restaurant?, we will honor it!!! They picked up biz.

At 01:15 AM 11/15/2010, you wrote:
Anna, All this is dependant on your state laws, 
Nevada doesn't regulate GC's as much as other states as far as these
escheat laws, (hehe and its not Mississippi 
divided by any means if you went to peek at the link Rhonda posted!)

According to that link:
Nevada:
• No fees for the first 12 months
• After 12 months, fees may not exceed $1 per month.
• Covers Gift Cards usable at a single store or 
chain. Multiple use cards are not covered

The other link Rhonda posted:

<https://nevadatreasurer.gov/Documents/Unclaimed/UnclaimedPropertyBrochure.pdf>https://nevadatreasurer.gov/Documents/Unclaimed/UnclaimedPropertyBrochure.pdf 

contradicts the first link really..

According to one link I found:
Summary of Gift Certificate Laws
Nevada
Expiration – Expiration date or toll-free number 
to call to enquire about expiration must be printed on the certificate.
Nevada Rev. Stat. § 598.0921(1)(a).
Fees – Fees must be disclosed and may not exceed 
$1/month and may not be imposed within 12 months of issuance.
Nevada Rev. Stat. § 598.0921(1)(b). Effective 
October 1, 2007, issuers are prohibited from charging a service fee
for inactivity of less than three continuous years. (2007, Chapter 363)
Gift Cards- Gift cards are covered under the 
definition of “gift certificate.” Nevada Rev. Stat. § 598.0921(3)(a)

So maybe in NV, since you did print the exp data 
you can safely tell this woman to beat it :) But 
honestly thats not so in all 50 states!

http://www.rimmkaufman.com/content/brannlawgiftcertchart.pdf



At 12:25 AM 11/15/2010, you wrote:
I clearly understand where you're all coming 
from in the stand point of allowing the client to use their $...Really I do

However, this client in question has abused a 
large number of her services with me from 
coming in late, showing up on wrong days, no 
showing me, going no less then 4 weeks for a 
fill, making 2 hour appointments and as she 
shows up canceling her 2nd service.  The 
expiration dates on 1 of the GC's was for 2 
months out and the other was for 4 months 
later, so that she would use them in a timely 
manner or at least give it to someone that would use them.

I did offer to give her half off towards a 
service to be fair not only to her but to 
myself as well. The GC's in question are now 
almost 6 months past the time they should have been used.

With regard to $ unaccounted for in the states 
I have never in my life ever heard of such a 
thing, it must only be on the east coast or mid 
west cause I have never heard of that...I am 
independent contractor and work for MYSELF I 
make my own prices, my own rules and my own 
appointments...If I chose to not honor a Gift 
Certificate that has been expired for more then 
a 6 month period that is my digression It was 
her mistake for not using it in a timely manner 
not mine...I have had this client for over 7 
years and know she has the time to get services 
and needs them too so she should of thought more of her money and my time!

Most reputable business' don't honor a Gift 
Certificate/Card that are expired or have no 
money on then, so why should my business be any 
different just cause I work as a manicurist?  I 
think NOT, I am just as reputable as Walmart or Target!!


Anna
Creations by Anna Z-James
<http://www.annazjames.com>www.annazjames.com



-----Original Message-----
From: Angela R Wingerter <awinger...@sbcglobal.net>
To: nailtech@googlegroups.com
Sent: Sun, Nov 14, 2010 8:01 pm
Subject: Re: NailTech:: Help!

I also keep gc money in an envelope and pay 
myself when I do the service. That way the 
money is always there when I do the service. Expired or not.
Anna, I understand why you wanted an expiration 
date to try to get clients to get into a 
routine with their pedi's. You could have the 
deal expire on a certain date but if they 
didn't use it by then they could still use the 
money. For example...They purchased a pedi and 
prepaid for the second one at half price to be 
used within X amount of time . If they did not 
do that then the money they paid for the half 
price pedi would become credit with you, but 
now the service is at full price. If your 
pedi's are $30, the two pedi special would cost 
$45. If they got the first pedi and then let 
the second expire then they should still have 
$15 credit. Not for a half price pedi but $15 
toward a $30 pedi or whatever service they 
want. I personally would always let them use 
their money toward something. At least dollar 
to dollar. That is why I always put a money 
value on a gc. If someone gives them a gc for a 
pedi but they really don't want anyone touching 
their feet but would be interested in getting 
nails then I will let them use that money 
towards nails. I always put an expiration date 
because if my prices go up and they try to use 
the gc after it expires then I tell them I will 
honor the gc for the amount it was purchased 
for if they will pay the difference in price. 
They appriciate that I will honor an expired gc 
and they could turn into a good client. Hope 
that makes sense. This is just a suggestion and 
my opinion, I try to put myself in their place. 
I forget and let my own gc expire sometimes.

Angie Wingerter



From: Becky <<mailto:enhandsme...@gmail.com>enhandsme...@gmail.com >
To: <mailto:nailtech@googlegroups.com>nailtech@googlegroups.com
Sent: Sun, November 14, 2010 7:10:20 PM
Subject: Re: NailTech:: Help!

Agreed, and I almost posted that yesterday. The 
best idea I've had is to get an envelope, put 
the money in it, then pay yourself when it's redeemed.
On Nov 14, 2010 7:08 PM, "Pati" 
<<mailto:nailg...@aim.com>nailg...@aim.com> wrote:
> In NY you have to honor a GC...no expiration 
dates allowed. Well... you can PUT them on the 
Gc ( to encourage speedy use) but you have to 
honor them past the expiration date...OR you 
can refuse to honor it but have to send the 
money that the client spent to "unclaimed 
funds" in the governmental offices 
somewhere.... like really... who does that? 
But I think that makes sense..IF someone spends the money it shouldn't expire.
>
>
> Pati
>
> 'Good friends are like stars...
> You don't always see them, But you know they are always there.
>
>
>
> -----Original Message-----
> From: Anna Z-James <<mailto:annazja...@aol.com>annazja...@aol.com>
> To: nailtech 
<<mailto:nailtech@googlegroups.com> nailtech@googlegroups.com>
> Sent: Sun, Nov 14, 2010 7:39 am
> Subject: Re: NailTech:: Help!
>
>
> I am at an AWW with clients period they 
expect that you are their savior their super 
woman and want S##t for FREE all the time or 
expect that you shouldn't have a life or make 
time for yourself or your family, as if being 
a manicurist was my hobby or something....
>
> I recently ran a special that if you 
pre-purchased a pedicure your received the a 
2nd 1/2 off I had a client purchase the 2 
certificates that had expiration dates on 
them...(Mind you she is not my only client and 
I don't have a memory of steal)...She came in 
got a pedicure and paid cash, 2 weeks later 
she said "oh I forgot to use my certificate" I 
stated to her bring it in and use it before it 
expires the next time because I didn't 
remember that you purchased them...She called 
to tell me that it had already expired....Well 
if you'd like I can honor it at half off...Now 
both of the certificates are expired cause she 
brought them both in for me to look at....I'm 
sorry the most I can do is 1 pedicure at half 
off, the special was designed so that you 
would come in and maintenance your feet 
regularly, 1 for each month I can not honor 
the special as they are already 2 months 
expired, not to mention that if you had a gift 
card from Target or any other major store and 
it was expired they wouldn't honor it either.
>
> Lynette - You did the best job you could 
have done to satisfy this client and yet she 
still did not respect your profession enough 
to allow you to do your job correctly nor did 
she respect the fact that you were using a 
professional product on her...Tell that 
poorlittle woman that you can't warranty the 
product that she purchasedfrom QVC cause it is 
not a professional product that you carry nor 
doservices with...had it been a product that 
you carried or used for yourservices that you 
would have warrantee it...Sorry...I'm also 
really baffled by the fact that she said she 
couldn't afford the services from you however 
she purchased a $30 item from QVC then turned 
around and asked you to used it on her rather then she do it her self....WOW!
>
>
> This is mybusiness not my hobby...I do not 
receive a paycheck from a majorcorporation and 
I am the boss....I can not continue to keep 
giving upmy time and services to others that 
have not made my time for services as a 
priority or the respect of my business any 
more! I work veryhard, pay lots of money for 
products and rent, marketing, website, 
cellphone and other items to satisfy my 
clients needs. My job as a selfemployed 
manicurist is to service and satisfy not only 
the clients butmy pockets as well.
>
>
> Anna
> Creations by Anna Z-James
> <http://www.annazjames.com/>www.annazjames.com
>
>
>
>
>
>
> -----Original Message-----
> From: Rhonda Kibuk <<mailto:rski...@gmail.com>rski...@gmail.com>
> To: <mailto:nailtech@googlegroups.com>nailtech@googlegroups.com
> Sent: Sun, Nov 14, 2010 6:38 am
> Subject: Re: NailTech:: Help!
>
>
> Michelle,
>
> I am with Karen. NO REFUNDS. People are famous for this one.
>
> R
>
>
> On Sun, Nov 14, 2010 at 1:04 AM, 
<<mailto:fl...@aol.com>fl...@aol.com> wrote:
>
> The gel polish from QVC really works 
according to a client of mine. She recently 
stopped doing acrylics. But that small bottle of treatment cost $30!!!!!!!!!!!
> Sent on the Sprint® Now Network from my BlackBerry®
>
>
> From: Michelle Phoenix 
<<mailto:wetpaintnail...@gmail.com> wetpaintnail...@gmail.com>
> Sender: <mailto:nailtech@googlegroups.com>nailtech@googlegroups.com
>
> Date: Sat, 13 Nov 2010 19:16:10 -0500
>
> To: 
<mailto:nailtech@googlegroups.com>nailtech@googlegroups.com 
<<mailto:nailtech@googlegroups.com> nailtech@googlegroups.com>
> ReplyTo: <mailto:nailtech@googlegroups.com>nailtech@googlegroups.com
> Subject: Re: NailTech:: Help!
>
>
>
>
>
> Becky this is really good!
>
> Michelle Phoenix - Elite Nail Technician
> Wet Paint Nail Spa
> <http://www.wetpaintnailspa.com/>www.wetpaintnailspa.com
>
>
> On Nov 13, 2010, at 7:11 PM, Becky 
<<mailto:enhandsme...@gmail.com>enhandsme...@gmail.com > wrote:
>
>
>
>
> "Good afternoon (client name), I just wanted 
to give you a call because I have gotten to 
thinking. I don't feel that I am able to 
provide the level of service that you require 
any longer. I like to believe that I know my 
limits and I am unable to continue at the 
level you require. You are quite particular 
and I respect that, so I am going to let you 
find a new salon in which to have your nails 
done. Have a beautiful day, and it was nice to have met you! "
> On Nov 13, 2010 5:38 PM, "Lynnette Madden" 
<<mailto:salo...@gmail.com>salo...@gmail.com> wrote:
>> Hey everyone.... I am in a mood and not sure what I should do.
>> I will be brief :
>> Newer sog client. About four times. EVERY 
SINGLE FREAKING TIME she got them
>> done I got a phone call a day or so later.
>> * first time.. Lynnette, my ni chip got a chip. Called back later that
>> day,hubby tells me it happened as she took out her dentures. She never
>> fessed up to it.
>> *as I was curing her at another appointment, she put her one finger on
>> another while curing the top coat. I buffed 
that area, small mind you, to a
>> high shine because I did not have time to redo it.
>> She called the next day to say it was not 
shiny in the one spot. I told her
>> what she did, but come back for me to redo. 
She did the SAME DAMN THING, but
>> this time her finger stuck....cured...to each other.
>> Third time she calls to say she has bubbles 
on one thumb. When she came, I
>> swear you needed a MICROSCOPE to see two little things.
>> Comes in this week and says she cannot afford to keep this up. Brings in
>> some $#!t from QVC and wants my opinion on it. (some pink "gel"polish)
>> I did two coats of gelish base and we polished.
>> Yesterday she called to say the polish came off on a corner of one nail.
>> I have not called her back.
>>
>> Buenos dias!
>> Lynnette Diaz-Madden
>>
>> <http://www.facebook.com/nailtech>www.facebook.com/nailtech
>> www.salon29.net
>>
>> Salon 29-where pampering and
>> personal attention is on its way!
>>
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