I also keep gc money in an envelope and pay myself when I do the service. That way the money is always there when I do the service. Expired or not. Anna, I understand why you wanted an expiration date to try to get clients to get into a routine with their pedi's. You could have the deal expire on a certain date but if they didn't use it by then they could still use the money. For example...They purchased a pedi and prepaid for the second one at half price to be used within X amount of time . If they did not do that then the money they paid for the half price pedi would become credit with you, but now the service is at full price. If your pedi's are $30, the two pedi special would cost $45. If they got the first pedi and then let the second expire then they should still have $15 credit. Not for a half price pedi but $15 toward a $30 pedi or whatever service they want. I personally would always let them use their money toward something. At least dollar to dollar. That is why I always put a money value on a gc. If someone gives them a gc for a pedi but they really don't want anyone touching their feet but would be interested in getting nails then I will let them use that money towards nails. I always put an expiration date because if my prices go up and they try to use the gc after it expires then I tell them I will honor the gc for the amount it was purchased for if they will pay the difference in price. They appriciate that I will honor an expired gc and they could turn into a good client. Hope that makes sense. This is just a suggestion and my opinion, I try to put myself in their place. I forget and let my own gc expire sometimes.
Angie Wingerter ________________________________ From: Becky <[email protected]> To: [email protected] Sent: Sun, November 14, 2010 7:10:20 PM Subject: Re: NailTech:: Help! Agreed, and I almost posted that yesterday. The best idea I've had is to get an envelope, put the money in it, then pay yourself when it's redeemed. On Nov 14, 2010 7:08 PM, "Pati" <[email protected]> wrote: > In NY you have to honor a GC...no expiration dates allowed. Well... you can > PUT >them on the Gc ( to encourage speedy use) but you have to honor them past the >expiration date...OR you can refuse to honor it but have to send the money >that >the client spent to "unclaimed funds" in the governmental offices >somewhere.... >like really... who does that? But I think that makes sense..IF someone spends >the money it shouldn't expire. > > > Pati > > 'Good friends are like stars... > You don't always see them, But you know they are always there. > > > > -----Original Message----- > From: Anna Z-James <[email protected]> > To: nailtech <[email protected]> > Sent: Sun, Nov 14, 2010 7:39 am > Subject: Re: NailTech:: Help! > > > I am at an AWW with clients period they expect that you are their savior > their >super woman and want S##t for FREE all the time or expect that you shouldn't >have a life or make time for yourself or your family, as if being a manicurist >was my hobby or something.... > > I recently ran a special that if you pre-purchased a pedicure your received > the >a 2nd 1/2 off I had a client purchase the 2 certificates that had expiration >dates on them...(Mind you she is not my only client and I don't have a memory >of >steal)...She came in got a pedicure and paid cash, 2 weeks later she said "oh >I >forgot to use my certificate" I stated to her bring it in and use it before it >expires the next time because I didn't remember that you purchased them...She >called to tell me that it had already expired....Well if you'd like I can >honor >it at half off...Now both of the certificates are expired cause she brought >them >both in for me to look at....I'm sorry the most I can do is 1 pedicure at half >off, the special was designed so that you would come in and maintenance your >feet regularly, 1 for each month I can not honor the special as they are >already >2 months expired, not to mention that if you had a gift card from Target or >any >other major store and it was expired they wouldn't honor it either. > > Lynette - You did the best job you could have done to satisfy this client and >yet she still did not respect your profession enough to allow you to do your >job >correctly nor did she respect the fact that you were using a professional >product on her...Tell that poorlittle woman that you can't warranty the >product >that she purchasedfrom QVC cause it is not a professional product that you >carry >nor doservices with...had it been a product that you carried or used for >yourservices that you would have warrantee it...Sorry...I'm also really >baffled >by the fact that she said she couldn't afford the services from you however >she >purchased a $30 item from QVC then turned around and asked you to used it on >her >rather then she do it her self....WOW! > > > > This is mybusiness not my hobby...I do not receive a paycheck from a >majorcorporation and I am the boss....I can not continue to keep giving upmy >time and services to others that have not made my time for services as a >priority or the respect of my business any more! I work veryhard, pay lots of >money for products and rent, marketing, website, cellphone and other items to >satisfy my clients needs. My job as a selfemployed manicurist is to service >and >satisfy not only the clients butmy pockets as well. > > > > Anna > Creations by Anna Z-James > www.annazjames.com > > > > > > > -----Original Message----- > From: Rhonda Kibuk <[email protected]> > To: [email protected] > Sent: Sun, Nov 14, 2010 6:38 am > Subject: Re: NailTech:: Help! > > > Michelle, > > I am with Karen. NO REFUNDS. People are famous for this one. > > R > > > On Sun, Nov 14, 2010 at 1:04 AM, <[email protected]> wrote: > > The gel polish from QVC really works according to a client of mine. She >recently stopped doing acrylics. But that small bottle of treatment cost >$30!!!!!!!!!!! > > Sent on the Sprint® Now Network from my BlackBerry® > > > From: Michelle Phoenix <[email protected]> > Sender: [email protected] > > Date: Sat, 13 Nov 2010 19:16:10 -0500 > > To: [email protected]<[email protected]> > ReplyTo: [email protected] > Subject: Re: NailTech:: Help! > > > > > > Becky this is really good! > > Michelle Phoenix - Elite Nail Technician > Wet Paint Nail Spa > www.wetpaintnailspa.com > > > On Nov 13, 2010, at 7:11 PM, Becky <[email protected]> wrote: > > > > > "Good afternoon (client name), I just wanted to give you a call because I > have >gotten to thinking. I don't feel that I am able to provide the level of >service >that you require any longer. I like to believe that I know my limits and I am >unable to continue at the level you require. You are quite particular and I >respect that, so I am going to let you find a new salon in which to have your >nails done. Have a beautiful day, and it was nice to have met you! " > On Nov 13, 2010 5:38 PM, "Lynnette Madden" <[email protected]> wrote: >> Hey everyone.... I am in a mood and not sure what I should do. >> I will be brief : >> Newer sog client. About four times. EVERY SINGLE FREAKING TIME she got them >> done I got a phone call a day or so later. >> * first time.. Lynnette, my ni chip got a chip. Called back later that >> day,hubby tells me it happened as she took out her dentures. She never >> fessed up to it. >> *as I was curing her at another appointment, she put her one finger on >> another while curing the top coat. I buffed that area, small mind you, to a >> high shine because I did not have time to redo it. >> She called the next day to say it was not shiny in the one spot. I told her >> what she did, but come back for me to redo. She did the SAME DAMN THING, but >> this time her finger stuck....cured...to each other. >> Third time she calls to say she has bubbles on one thumb. When she came, I >> swear you needed a MICROSCOPE to see two little things. >> Comes in this week and says she cannot afford to keep this up. Brings in >> some $#!t from QVC and wants my opinion on it. (some pink "gel"polish) >> I did two coats of gelish base and we polished. >> Yesterday she called to say the polish came off on a corner of one nail. >> I have not called her back. >> >> Buenos dias! >> Lynnette Diaz-Madden >> >> www.facebook.com/nailtech >> www.salon29.net >> >> Salon 29-where pampering and >> personal attention is on its way! >> >> -- >> You received this message because you are subscribed to the Google Groups >>"NailTech" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >>[email protected]. >> For more options, visit this group at >>http://groups.google.com/group/nailtech?hl=en. >> > > > -- > You received this message because you are subscribed to the Google Groups >"NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to >[email protected]. > For more options, visit this group at >http://groups.google.com/group/nailtech?hl=en. > > > > > > > -- > You received this message because you are subscribed to the Google Groups >"NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to >[email protected]. > For more options, visit this group at >http://groups.google.com/group/nailtech?hl=en. > > -- > You received this message because you are subscribed to the Google Groups >"NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to >[email protected]. > For more options, visit this group at >http://groups.google.com/group/nailtech?hl=en. > > > > > -- > You received this message because you are subscribed to the Google Groups >"NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to >[email protected]. > For more options, visit this group at >http://groups.google.com/group/nailtech?hl=en. > > > > -- > You received this message because you are subscribed to the Google Groups >"NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to >[email protected]. > For more options, visit this group at >http://groups.google.com/group/nailtech?hl=en. > > > > -- > You received this message because you are subscribed to the Google Groups >"NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to >[email protected]. > For more options, visit this group at >http://groups.google.com/group/nailtech?hl=en. > -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
