Any error messages in the scanner logs?
On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott <[email protected]> wrote: > On Wed, Sep 7, 2011 at 9:00 AM, justino garcia <[email protected]> > wrote: > > Since installed user been able to scan, just yesterday user is unable to > > scan documents to her pc. > > Pc can ping and access the webinterface of the scanner, but scan jobs are > > not working ?? > > What model scanner? > > What version and Service Pack of Windows? > > What browser and version? > > Explain "unable to scan documents". What steps are you doing, what > is the expected behavior, what is the actual behavior? Any error > message? > > Does the problem happen for the same user account on other PCs? > > Does the problem happen for different user accounts on the same PC? > > -- Ben > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
