A) Canon Image Runner 5020 B) Connected via Network. I am going to look at logs soon.
On Wed, Sep 7, 2011 at 9:26 AM, Cameron <[email protected]> wrote: > Any error messages in the scanner logs? > > > > On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott <[email protected]> wrote: > >> On Wed, Sep 7, 2011 at 9:00 AM, justino garcia <[email protected]> >> wrote: >> > Since installed user been able to scan, just yesterday user is unable to >> > scan documents to her pc. >> > Pc can ping and access the webinterface of the scanner, but scan jobs >> are >> > not working ?? >> >> What model scanner? >> >> What version and Service Pack of Windows? >> >> What browser and version? >> >> Explain "unable to scan documents". What steps are you doing, what >> is the expected behavior, what is the actual behavior? Any error >> message? >> >> Does the problem happen for the same user account on other PCs? >> >> Does the problem happen for different user accounts on the same PC? >> >> -- Ben >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin >> > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
