How about you get these details first. We all have things to do as well, and we are not your free support people.
From: justino garcia [mailto:[email protected]] Sent: Wednesday, 7 September 2011 10:11 PM To: NT System Admin Issues Subject: Re: Anyone deal with cannon scanner, and failed scans to pc? A) Canon Image Runner 5020 B) Connected via Network. I am going to look at logs soon. On Wed, Sep 7, 2011 at 9:26 AM, Cameron <[email protected]<mailto:[email protected]>> wrote: Any error messages in the scanner logs? On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott <[email protected]<mailto:[email protected]>> wrote: On Wed, Sep 7, 2011 at 9:00 AM, justino garcia <[email protected]<mailto:[email protected]>> wrote: > Since installed user been able to scan, just yesterday user is unable to > scan documents to her pc. > Pc can ping and access the webinterface of the scanner, but scan jobs are > not working ?? What model scanner? What version and Service Pack of Windows? What browser and version? Explain "unable to scan documents". What steps are you doing, what is the expected behavior, what is the actual behavior? Any error message? Does the problem happen for the same user account on other PCs? Does the problem happen for different user accounts on the same PC? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
