Have you had the user reboot her PC? Have you power cycled the scanner? On Wed, Sep 7, 2011 at 10:58 AM, Ken Schaefer <[email protected]> wrote:
> How about you get these details first. We all have things to do as well, > and we are not your free support people.**** > > ** ** > > ** ** > > *From:* justino garcia [mailto:[email protected]] > *Sent:* Wednesday, 7 September 2011 10:11 PM > > *To:* NT System Admin Issues > *Subject:* Re: Anyone deal with cannon scanner, and failed scans to pc?*** > * > > ** ** > > A) Canon Image Runner 5020 > B) Connected via Network. > I am going to look at logs soon.**** > > On Wed, Sep 7, 2011 at 9:26 AM, Cameron <[email protected]> wrote:* > *** > > Any error messages in the scanner logs?**** > > > > **** > > On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott <[email protected]> wrote:*** > * > > On Wed, Sep 7, 2011 at 9:00 AM, justino garcia <[email protected]> > wrote: > > Since installed user been able to scan, just yesterday user is unable to > > scan documents to her pc. > > Pc can ping and access the webinterface of the scanner, but scan jobs are > > not working ??**** > > What model scanner? > > What version and Service Pack of Windows? > > What browser and version? > > Explain "unable to scan documents". What steps are you doing, what > is the expected behavior, what is the actual behavior? Any error > message? > > Does the problem happen for the same user account on other PCs? > > Does the problem happen for different user accounts on the same PC? > > > **** > > ** ** > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
