Does the PC need "Cannon Network Scan Gear" software, or can it be used to a SMB share. I am not onsite, I am troubleshooting remotely..
Canon Image Runner 5020 On Wed, Sep 7, 2011 at 10:29 AM, justino garcia <[email protected]>wrote: > Local Scan to folder... > > On Wed, Sep 7, 2011 at 10:24 AM, Steve Ens <[email protected]> wrote: > >> That is scan to email if I remember correctly or do they have the local >> scan setup? >> >> >> On Wed, Sep 7, 2011 at 9:11 AM, justino garcia >> <[email protected]>wrote: >> >>> A) Canon Image Runner 5020 >>> B) Connected via Network. >>> I am going to look at logs soon. >>> >>> >>> On Wed, Sep 7, 2011 at 9:26 AM, Cameron <[email protected]>wrote: >>> >>>> Any error messages in the scanner logs? >>>> >>>> >>>> >>>> On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott <[email protected]> wrote: >>>> >>>>> On Wed, Sep 7, 2011 at 9:00 AM, justino garcia < >>>>> [email protected]> wrote: >>>>> > Since installed user been able to scan, just yesterday user is unable >>>>> to >>>>> > scan documents to her pc. >>>>> > Pc can ping and access the webinterface of the scanner, but scan jobs >>>>> are >>>>> > not working ?? >>>>> >>>>> What model scanner? >>>>> >>>>> What version and Service Pack of Windows? >>>>> >>>>> What browser and version? >>>>> >>>>> Explain "unable to scan documents". What steps are you doing, what >>>>> is the expected behavior, what is the actual behavior? Any error >>>>> message? >>>>> >>>>> Does the problem happen for the same user account on other PCs? >>>>> >>>>> Does the problem happen for different user accounts on the same PC? >>>>> >>>>> -- Ben >>>>> >>>>> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >>>>> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >>>>> >>>>> --- >>>>> To manage subscriptions click here: >>>>> http://lyris.sunbelt-software.com/read/my_forums/ >>>>> or send an email to [email protected] >>>>> with the body: unsubscribe ntsysadmin >>>>> >>>> >>>> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >>>> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >>>> >>>> --- >>>> To manage subscriptions click here: >>>> http://lyris.sunbelt-software.com/read/my_forums/ >>>> or send an email to [email protected] >>>> with the body: unsubscribe ntsysadmin >>>> >>> >>> >>> >>> -- >>> Justin >>> IT-TECH >>> >>> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >>> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >>> >>> --- >>> To manage subscriptions click here: >>> http://lyris.sunbelt-software.com/read/my_forums/ >>> or send an email to [email protected] >>> with the body: unsubscribe ntsysadmin >>> >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin >> > > > > -- > Justin > IT-TECH > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
