Agreed. Can't really help until you get logs from the scanner. Error messages the scanner throws on the screen, etc. If you are relatively close, like 20 minutes or less away, actually going on site might be a better option than doing this remotely. You are wasting your client or end user's time by having her scan things for you to test if some change you made solved the problem.
On Wednesday, September 7, 2011, Ken Schaefer <[email protected]> wrote: > How about you get these details first. We all have things to do as well, and we are not your free support people. > > > > > > From: justino garcia [mailto:[email protected]] > Sent: Wednesday, 7 September 2011 10:11 PM > To: NT System Admin Issues > Subject: Re: Anyone deal with cannon scanner, and failed scans to pc? > > > > A) Canon Image Runner 5020 > B) Connected via Network. > I am going to look at logs soon. > > On Wed, Sep 7, 2011 at 9:26 AM, Cameron <[email protected]> wrote: > > Any error messages in the scanner logs? > > > > On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott <[email protected]> wrote: > > On Wed, Sep 7, 2011 at 9:00 AM, justino garcia <[email protected]> wrote: >> Since installed user been able to scan, just yesterday user is unable to >> scan documents to her pc. >> Pc can ping and access the webinterface of the scanner, but scan jobs are >> not working ?? > > What model scanner? > > What version and Service Pack of Windows? > > What browser and version? > > Explain "unable to scan documents". What steps are you doing, what > is the expected behavior, what is the actual behavior? Any error > message? > > Does the problem happen for the same user account on other PCs? > > Does the problem happen for different user accounts on the same PC? > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
