I am on the east and this branch is on the west :) but I am going to see logs soon
thanks On Wed, Sep 7, 2011 at 11:49 AM, Jonathan Link <[email protected]>wrote: > Agreed. Can't really help until you get logs from the scanner. Error > messages the scanner throws on the screen, etc. > If you are relatively close, like 20 minutes or less away, actually going > on site might be a better option than doing this remotely. You are wasting > your client or end user's time by having her scan things for you to test if > some change you made solved the problem. > > On Wednesday, September 7, 2011, Ken Schaefer <[email protected]> > wrote: > > How about you get these details first. We all have things to do as well, > and we are not your free support people. > > > > > > > > > > > > From: justino garcia [mailto:[email protected]] > > Sent: Wednesday, 7 September 2011 10:11 PM > > To: NT System Admin Issues > > Subject: Re: Anyone deal with cannon scanner, and failed scans to pc? > > > > > > > > A) Canon Image Runner 5020 > > B) Connected via Network. > > I am going to look at logs soon. > > > > On Wed, Sep 7, 2011 at 9:26 AM, Cameron <[email protected]> > wrote: > > > > Any error messages in the scanner logs? > > > > > > > > On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott <[email protected]> wrote: > > > > On Wed, Sep 7, 2011 at 9:00 AM, justino garcia <[email protected]> > wrote: > >> Since installed user been able to scan, just yesterday user is unable to > >> scan documents to her pc. > >> Pc can ping and access the webinterface of the scanner, but scan jobs > are > >> not working ?? > > > > What model scanner? > > > > What version and Service Pack of Windows? > > > > What browser and version? > > > > Explain "unable to scan documents". What steps are you doing, what > > is the expected behavior, what is the actual behavior? Any error > > message? > > > > Does the problem happen for the same user account on other PCs? > > > > Does the problem happen for different user accounts on the same PC? > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > > or send an email to [email protected] > > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
