In most places that I know of today, telecom is handled by IT or merged into the IT department.
Unless you meant something else entirely... * * *ASB* *http://XeeMe.com/AndrewBaker* *Harnessing the Advantages of Technology for the SMB market… * On Wed, Nov 9, 2011 at 4:56 PM, James Kerr <[email protected]> wrote: > I envision that IT will be in charge of phones systems in the future. I > admin our intertel systems for the last 7 years and unless it involves > trunks or doing cross connects on the 66 blocks I do it all. When we moved > one of our offices I had the guy punch all the ports in the phone system > into a patch panel so when I run a new extension I don't have to have > someone come out and cross connect it, I just punch it to a different panel > and patch cable it. No more 66 blocks at that facility. I don't know if > anyone else does it that way but I came up with the idea myself. ;-) I'm > sure there must be others that do the same thing because it makes sense. > > James > > On Wed, Nov 9, 2011 at 12:51 PM, Paul Hutchings <[email protected] > > wrote: > >> Thanks Matt that helps and awful lot as it's the nitty gritty that tends >> to get overlooked. >> >> I would be interested in hearing of any licensing gotchas or things to be >> aware of. >> >> Which vendors switches are you using? >> >> I'm not as involved in the financial side of this, I'm coming at this >> more from the technical side (I currently have zero knowledge of phone >> systems but obvious once you move from a monolithic analogue system to an >> IP system it starts to merge with network/server stuff). >> >> Thanks again, >> Paul >> ________________________________________ >> From: Matthew W. Ross [[email protected]] >> Sent: 09 November 2011 4:48 PM >> To: NT System Admin Issues >> Subject: Re: ShoreTel >> >> Shoretel is the the phone system we're using. >> >> Pros: >> >> * Very easy to use. >> * Works great for windows environments. >> * Has good support for mass deployment of analog phones (which some do >> not, and we use a lot of). >> * Can be used as your intercom (Using IP phones). >> * Support has been good for us. >> * Outlook integration (We don't use this, but it's there.) >> >> Cons: >> >> * Windows Centric (There is now a web based client which is a big >> improvement in this front). >> * Serious product lock-in: >> ** Their switches will only work with Shoretel. >> ** Their IP phones will only work with Shoretel. >> ** They license you per extension, and those licenses cannot be >> refunded/transferred. >> ** SIP phones do work, for an additional fee. >> * "Optional" support is not so optional. It is also primarily through >> your vendor, not Shoretel. >> * Not cheap. >> >> I hope this helps. >> >> >> --Matt Ross >> Ephrata School District >> >> >> ----- Original Message ----- >> From: Paul Hutchings >> [mailto:[email protected]] >> To: NT System Admin Issues >> [mailto:[email protected]] >> Sent: Wed, 09 Nov 2011 >> 07:14:01 -0800 >> Subject: ShoreTel >> >> >> > Anyone here using Shoretel for their phone system? >> > >> > From what we've seen so far we're confident they're a good fit both in >> terms >> > of features and architecture, and (most importantly IMO) the client >> software >> > appears to be pretty good to use. >> > >> > Any tales (on or off list) of how they have performed would be >> appreciated. >> > >> > Thanks, >> > Paul >> > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
