Hey everyone, We apologise for the delays you’ve been experiencing with The Foundry support. We’re working hard to speed up response times by introducing our new support portal https://supportportal.thefoundry.co.uk/, which provides a resource for frequently asked questions and a streamlined system for submitting tickets, as well as recruiting additional support engineers.
We understand that our clients often face tight deadlines and our team is focused on making sure you get the help you need. We appreciate your feedback on how we can improve our technical support. Please send any comments to supp...@thefoundry.co.uk Thanks, Emma On 26 March 2016 at 13:41, Sam Marrocco <smarro...@ringsidecreative.com> wrote: > It isn't you. 4 weeks for one response; several days for others. > It isn't just the foundry. Autodesk, chaos group, next limit and others > seem to have a several day minimum before responses make it out. > > > On Mar 25, 2016, at 2:07 PM, Hugo Léveillé <hu...@fastmail.net> wrote: > > > > Is it me or The foundry support speed had dropped considerably over the > > last year or 2? I used to get answers the same day that I made my > > ticket, not it takes weeks.... > > > > -- > > Hugo Léveillé > > _______________________________________________ > > Nuke-users mailing list > > Nuke-users@support.thefoundry.co.uk, http://forums.thefoundry.co.uk/ > > http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users > > sam marrocco | chief technical officer > ringside.cutters.flavor.picnic.moonlink > > 248 548 2500 w > 248 910 3344 c > > ringsidecreative.com > > <http://ringsidecreative.com/> > _______________________________________________ > Nuke-users mailing list > Nuke-users@support.thefoundry.co.uk, http://forums.thefoundry.co.uk/ > http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users > -- -- Emma Handley Social Media & Community Executive The Foundry Skype: emma_foundry Tel: +44 20 7479 4350 <http://www.thefoundry.co.uk/about-us/contact-us/> <http://www.thefoundry.co.uk/about-us/contact-us/>- Fax: +44 (0)20 7930 8906 Web: www.thefoundry.co.uk Email: *emma.hand...@thefoundry.co.uk <emma.hand...@thefoundry.co.uk>* The Foundry Visionmongers Ltd. Registered in England and Wales No: 4642027
_______________________________________________ Nuke-users mailing list Nuke-users@support.thefoundry.co.uk, http://forums.thefoundry.co.uk/ http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users
