Totally agree that support response has been *very* delayed! It used to be from a few hours to a day or two — now, it’s several days to weeks or more! (8^(
Rich Rich Bobo Senior VFX Compositor Armstrong White Email: [email protected] http://armstrong-white.com/ Email: [email protected] Mobile: (248) 840-2665 Web: http://richbobo.com/ "The nearest way to glory -- a shortcut, as it were -- is to strive to be what you wish to be thought to be." - Socrates, quoted in Cicero, 44 BC. > On Mar 25, 2016, at 8:01 PM, Hugo Léveillé <[email protected]> wrote: > > But I don't think you are paying thousands of $$ for Apple support ;) > > Sent from my iPhone > > On Mar 25, 2016, at 7:54 PM, Marten Blumen <[email protected] > <mailto:[email protected]>> wrote: > >> A positive view is that Foundry Support are quicker than Apple's Dev Bugs, >> ~4 months to respond, but unfortunately slower than SideFx, ~a few hours. >> >> On 26 March 2016 at 12:09, Frank Rueter|OHUfx <[email protected] >> <mailto:[email protected]>> wrote: >> I totally understand this assumption, but thought I'd mention that I had >> some direct contact to one of the HGCaptial guys and many conversations >> about the new investors, all of which was 100% positive compared to the >> Carlyle reign. >> >> So whilst I have to agree with the topic of this thread, I don't believe the >> investors are to blame here at all, in fact they seem more dedicated and >> involved than the usual investment group which is great. >> I just hope we will see the effect of that in the product and support soon. >> >> Of course this is just my personal perception as well and I could well be >> wrong too. >> >> Cheers, >> frank >> >> >> >> >> >> >> On 26/03/16 7:58 am, Randy Little wrote: >>> Unfortunately, this is just my perception. I don't think Carlisle Group >>> sells things its sees a growth market. No investment group does. So I >>> would imagine the current investment group is making financial demands that >>> either requires money in new places for growth (r&d?) or is going for >>> growth via cuts or not hiring more people as support demand grows. I could >>> be 1000% wrong and probably am. >>> >>> Randy S. Little >>> http://www.rslittle.com/ <http://www.rslittle.com/> >>> http://www.imdb.com/name/nm2325729/ <http://www.imdb.com/name/nm2325729/> >>> >>> >>> >>> On Fri, Mar 25, 2016 at 2:47 PM, Howard Jones <[email protected] >>> <mailto:[email protected]>> wrote: >>> Was thinking exactly the same yesterday >>> >>> Howard Jones >>> VFX Supervisor and Founder >>> axisVFX >>> >>> > On 25 Mar 2016, at 6:07 pm, Hugo Léveillé < >>> > <mailto:[email protected]>[email protected] >>> > <mailto:[email protected]>> wrote: >>> > >>> > Is it me or The foundry support speed had dropped considerably over the >>> > last year or 2? I used to get answers the same day that I made my >>> > ticket, not it takes weeks.... >>> > >>> > -- >>> > Hugo Léveillé >>> > _______________________________________________ >>> > Nuke-users mailing list >>> > [email protected] >>> > <mailto:[email protected]>, >>> > http://forums.thefoundry.co.uk/ <http://forums.thefoundry.co.uk/> >>> > http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users >>> > <http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users> >>> >>> -- >>> >>> >>> >>> *A X I S V F X* >>> >>> The Bottle Yard Studios >>> >>> Whitchurch Lane >>> >>> Bristol BS14 0BH >>> >>> >>> >>> axis-vfx.com <http://axis-vfx.com/> >>> _______________________________________________ >>> Nuke-users mailing list >>> [email protected] >>> <mailto:[email protected]>, >>> http://forums.thefoundry.co.uk/ <http://forums.thefoundry.co.uk/> >>> http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users >>> <http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users> >>> >>> >>> >>> _______________________________________________ >>> Nuke-users mailing list >>> [email protected] >>> <mailto:[email protected]>, >>> http://forums.thefoundry.co.uk/ <http://forums.thefoundry.co.uk/> >>> http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users >>> <http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users> >> -- >> <http://www.ohufx.com/> vfx compositing >> <http://ohufx.com/index.php/vfx-compositing> | workflow customisation and >> consulting <http://ohufx.com/index.php/vfx-customising> >> _______________________________________________ >> Nuke-users mailing list >> [email protected] >> <mailto:[email protected]>, >> http://forums.thefoundry.co.uk/ <http://forums.thefoundry.co.uk/> >> http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users >> <http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users> >> >> _______________________________________________ >> Nuke-users mailing list >> [email protected] >> <mailto:[email protected]>, >> http://forums.thefoundry.co.uk/ <http://forums.thefoundry.co.uk/> >> http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users >> <http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users>_______________________________________________ > Nuke-users mailing list > [email protected], http://forums.thefoundry.co.uk/ > http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users
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