A positive view is that Foundry Support are quicker than Apple's Dev Bugs, ~4 months to respond, but unfortunately slower than SideFx, ~a few hours.
On 26 March 2016 at 12:09, Frank Rueter|OHUfx <[email protected]> wrote: > I totally understand this assumption, but thought I'd mention that I had > some direct contact to one of the HGCaptial guys and many conversations > about the new investors, all of which was 100% positive compared to the > Carlyle reign. > > So whilst I have to agree with the topic of this thread, I don't believe > the investors are to blame here at all, in fact they seem more dedicated > and involved than the usual investment group which is great. > I just hope we will see the effect of that in the product and support soon. > > Of course this is just my personal perception as well and I could well be > wrong too. > > Cheers, > frank > > > > > > > On 26/03/16 7:58 am, Randy Little wrote: > > Unfortunately, this is just my perception. I don't think Carlisle Group > sells things its sees a growth market. No investment group does. So I > would imagine the current investment group is making financial demands that > either requires money in new places for growth (r&d?) or is going for > growth via cuts or not hiring more people as support demand grows. I could > be 1000% wrong and probably am. > > Randy S. Little > http://www.rslittle.com/ > http://www.imdb.com/name/nm2325729/ > > > > On Fri, Mar 25, 2016 at 2:47 PM, Howard Jones <[email protected]> wrote: > >> Was thinking exactly the same yesterday >> >> Howard Jones >> VFX Supervisor and Founder >> axisVFX >> >> > On 25 Mar 2016, at 6:07 pm, Hugo Léveillé < <[email protected]> >> [email protected]> wrote: >> > >> > Is it me or The foundry support speed had dropped considerably over the >> > last year or 2? I used to get answers the same day that I made my >> > ticket, not it takes weeks.... >> > >> > -- >> > Hugo Léveillé >> > _______________________________________________ >> > Nuke-users mailing list >> > [email protected], http://forums.thefoundry.co.uk/ >> > http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users >> >> -- >> >> >> >> *A X I S V F X* >> >> The Bottle Yard Studios >> >> Whitchurch Lane >> >> Bristol BS14 0BH >> >> >> >> axis-vfx.com >> _______________________________________________ >> Nuke-users mailing list >> [email protected], http://forums.thefoundry.co.uk/ >> http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users >> > > > > _______________________________________________ > Nuke-users mailing [email protected], > http://forums.thefoundry.co.uk/http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users > > > -- > [image: ohufxLogo 50x50] <http://www.ohufx.com> *vfx compositing > <http://ohufx.com/index.php/vfx-compositing> | workflow customisation and > consulting <http://ohufx.com/index.php/vfx-customising> * > > _______________________________________________ > Nuke-users mailing list > [email protected], http://forums.thefoundry.co.uk/ > http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users >
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