But I don't think you are paying thousands of $$ for Apple  support ;)

Sent from my iPhone

> On Mar 25, 2016, at 7:54 PM, Marten Blumen <[email protected]> wrote:
> 
> A positive view is that Foundry Support are quicker than Apple's Dev Bugs, ~4 
> months to respond, but unfortunately slower than SideFx, ~a few hours.
> 
> On 26 March 2016 at 12:09, Frank Rueter|OHUfx <[email protected]> wrote:
>> I totally understand this assumption, but thought I'd mention that I had 
>> some direct contact to one of the HGCaptial guys and many conversations 
>> about the new investors, all of which was 100% positive compared to the 
>> Carlyle reign.
>> 
>> So whilst I have to agree with the topic of this thread, I don't believe the 
>> investors are to blame here at all, in fact they seem more dedicated and 
>> involved than the usual investment group which is great.
>> I just hope we will see the effect of that in the product and support soon.
>> 
>> Of course this is just my personal perception as well and I could well be 
>> wrong too.
>> 
>> Cheers,
>> frank
>> 
>> 
>> 
>> 
>> 
>> 
>>> On 26/03/16 7:58 am, Randy Little wrote:
>>> Unfortunately, this is just my perception. I don't think Carlisle Group 
>>> sells things its sees a growth market.   No investment group does.  So I 
>>> would imagine the current investment group is making financial demands that 
>>> either requires money in new places for growth (r&d?) or is going for 
>>> growth via cuts or not hiring more people as support demand grows.  I could 
>>> be 1000% wrong and probably am. 
>>> 
>>> Randy S. Little
>>> http://www.rslittle.com/
>>> http://www.imdb.com/name/nm2325729/
>>> 
>>> 
>>> 
>>>> On Fri, Mar 25, 2016 at 2:47 PM, Howard Jones <[email protected]> wrote:
>>>> Was thinking exactly the same yesterday
>>>> 
>>>> Howard Jones
>>>> VFX Supervisor and Founder
>>>> axisVFX
>>>> 
>>>> > On 25 Mar 2016, at 6:07 pm, Hugo Léveillé <[email protected]> wrote:
>>>> >
>>>> > Is it me or The foundry support speed had dropped considerably over the
>>>> > last year or 2? I used to get answers the same day that I made my
>>>> > ticket, not it takes weeks....
>>>> >
>>>> > --
>>>> >  Hugo Léveillé
>>>> > _______________________________________________
>>>> > Nuke-users mailing list
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>>>> > http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users
>>>> 
>>>> --
>>>> 
>>>> 
>>>> 
>>>> *A X I S V F X*
>>>> 
>>>> The Bottle Yard Studios
>>>> 
>>>> Whitchurch Lane
>>>> 
>>>> Bristol BS14 0BH
>>>> 
>>>> 
>>>> 
>>>> axis-vfx.com
>>>> _______________________________________________
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>>> 
>>> 
>>> 
>>> _______________________________________________
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>> 
>> -- 
>>      vfx compositing | workflow customisation and consulting
>> 
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