Thank you Jonathan, I told ADT that i was cancelling the contract due to non delivery and excess cost. Even after telling them a year ago that the bicycle patrol was non existent, they still charge me and insist that the patrol is still running.
The marketing/operations/call center manager said he would investigate and get back to me.....still waiting! After your experience, which confirms my own findings, they are now fired! Thanks Again *Andrew Fife* Touch of Madness On Tue, Jan 11, 2011 at 8:25 PM, Jonathan Endersby <[email protected]>wrote: > Disgusting response time from ADT > > I'm writing this email because I want to make sure that ADT > subscribers know what they're paying for. > > This afternoon at 5:28 I received a call from ADT informing me that my > alarm had gone off. I was in at my office in Camps Bay. As this was > around the time that my wife arrives home I immediately began to worry > and told them to send armed response immediately. > > I tried to phone my wife but her phone rang and rang… I got into my > car and started to drive home, quickly. After 10 minutes I phoned the > ADT control room to find out what the situation was, they didn't know > what was going on and couldn't tell me if their guy was there or not. > They said they would call back asap. They didn't. Another 10 minutes > went by and I phoned again, this time losing my patience… they were > still unable to tell me what was going on and I began to start > assuming the worst and driving even faster. > > 29 minutes after I received the first call I arrived home and checked > the house. Everything was fine. About 2 minutes later the ADT armed > response arrived and asked me if everything was okay. I promptly > stripped my *...@#$@%. > > Why did it take 30 minutes for armed response to get to my house? > Why was the control room unable to tell me what was going on? > Why does ADT still not have a dedicated vehicle in Observatory? > > Very angry in Observatory. > > -- > Jonathan Endersby > > -- > You received this message because you are subscribed to the Google Groups > "The Observatory Neighbourhood watch" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected] <obsnw%[email protected]>. > For more options, visit this group at > http://groups.google.com/group/obsnw?hl=en. > > -- You received this message because you are subscribed to the Google Groups "The Observatory Neighbourhood watch" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/obsnw?hl=en.
