I am glad your wife and home were all well. ADT has supposedly two vehicles in Obs areas from Durham Ave to approx N2, and seen on occasions an ADT bicycle doing some rounds. Your situation is inexcusable and a poor reflection of 24/7 availability . You should pass the email on to [email protected] and/or [email protected]. James
On 11 January 2011 23:43, Andrew Fife <[email protected]> wrote: > Thank you Jonathan, > > I told ADT that i was cancelling the contract due to non delivery > and excess cost. Even after telling them a year ago that the bicycle patrol > was non existent, they still charge me and insist that the patrol is still > running. > > The marketing/operations/call center manager said he would investigate and > get back to me.....still waiting! > > After your experience, which confirms my own findings, they are now fired! > > Thanks Again > > *Andrew Fife* > Touch of Madness > > > > > On Tue, Jan 11, 2011 at 8:25 PM, Jonathan Endersby < > [email protected]> wrote: > >> Disgusting response time from ADT >> >> I'm writing this email because I want to make sure that ADT >> subscribers know what they're paying for. >> >> This afternoon at 5:28 I received a call from ADT informing me that my >> alarm had gone off. I was in at my office in Camps Bay. As this was >> around the time that my wife arrives home I immediately began to worry >> and told them to send armed response immediately. >> >> I tried to phone my wife but her phone rang and rang… I got into my >> car and started to drive home, quickly. After 10 minutes I phoned the >> ADT control room to find out what the situation was, they didn't know >> what was going on and couldn't tell me if their guy was there or not. >> They said they would call back asap. They didn't. Another 10 minutes >> went by and I phoned again, this time losing my patience… they were >> still unable to tell me what was going on and I began to start >> assuming the worst and driving even faster. >> >> 29 minutes after I received the first call I arrived home and checked >> the house. Everything was fine. About 2 minutes later the ADT armed >> response arrived and asked me if everything was okay. I promptly >> stripped my *...@#$@%. >> >> Why did it take 30 minutes for armed response to get to my house? >> Why was the control room unable to tell me what was going on? >> Why does ADT still not have a dedicated vehicle in Observatory? >> >> Very angry in Observatory. >> >> -- >> Jonathan Endersby >> >> -- >> You received this message because you are subscribed to the Google Groups >> "The Observatory Neighbourhood watch" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected] <obsnw%[email protected]> >> . >> For more options, visit this group at >> http://groups.google.com/group/obsnw?hl=en. >> >> > -- > You received this message because you are subscribed to the Google Groups > "The Observatory Neighbourhood watch" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected] <obsnw%[email protected]>. > For more options, visit this group at > http://groups.google.com/group/obsnw?hl=en. > -- You received this message because you are subscribed to the Google Groups "The Observatory Neighbourhood watch" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/obsnw?hl=en.
