Should I be a little concerned that VS - our private security - had their phone stolen?!?
On 12 January 2011 15:08, Ancois Bester <[email protected]> wrote: > > Hi Tracy, > > In regards to the Vetus Schola phone numbers; the numbers were out of > service due to being stolen but have now been reinstated. > > The best number to phone for Vetus Schola is the Control room on *021 447 > 1066*. The control room will dispatch a patroller nearest to you. > > > Best, > Ancois > > OBSID > tel: 021 448 7090 > fax: 086 639 4005 > > > > On Wed, Jan 12, 2011 at 2:54 PM, Tracy <[email protected]> wrote: > >> I'm glad nothing untoward had happened but I'm afraid I am not >> surprised by ADT's inefficency. On Friday afternoon my husband phoned >> me to tell me ADT had phoned him at work to say the alarm had gone >> off. They said they had sent someone round but could only do a front >> perimeter inspection and everything seemed fine. I was at the park >> with our children and we needed to go home so I phoned ADT's emergency >> response and asked them to send someone to escort me into the house. >> They still haven't arrived. >> >> On reaching home but before going in, I phoned Vetus Schola on the >> number I was given to call them. (I have had very good service from >> them in the past.) But it just said the subscriber you have dialled is >> not available. Luckily my neighbours include some burly young men who >> I asked to escort me into the house. Luckily nothing was wrong. I >> suspect the wind blowing through an open window triggered the alarm. >> Like Jonathan, my husband was also racing home from work in a panic, >> fearing the worst. >> >> In this case it was all a "false alarm" but what if my children and I >> were in danger what would ADT and Vetus Schola be saying now? What is >> the use of alarms and panic buttons and contracts with private >> security companies if they can not assist you in your time of need? >> >> Very worried in Observatory. >> >> Tracy Blues >> >> On Jan 11, 8:25 pm, Jonathan Endersby <[email protected]> wrote: >> > Disgusting response time from ADT >> > >> > I'm writing this email because I want to make sure that ADT >> > subscribers know what they're paying for. >> > >> > This afternoon at 5:28 I received a call from ADT informing me that my >> > alarm had gone off. I was in at my office in Camps Bay. As this was >> > around the time that my wife arrives home I immediately began to worry >> > and told them to send armed response immediately. >> > >> > I tried to phone my wife but her phone rang and rang… I got into my >> > car and started to drive home, quickly. After 10 minutes I phoned the >> > ADT control room to find out what the situation was, they didn't know >> > what was going on and couldn't tell me if their guy was there or not. >> > They said they would call back asap. They didn't. Another 10 minutes >> > went by and I phoned again, this time losing my patience… they were >> > still unable to tell me what was going on and I began to start >> > assuming the worst and driving even faster. >> > >> > 29 minutes after I received the first call I arrived home and checked >> > the house. Everything was fine. About 2 minutes later the ADT armed >> > response arrived and asked me if everything was okay. I promptly >> > stripped my *...@#$@%. >> > >> > Why did it take 30 minutes for armed response to get to my house? >> > Why was the control room unable to tell me what was going on? >> > Why does ADT still not have a dedicated vehicle in Observatory? >> > >> > Very angry in Observatory. >> > >> > -- >> > Jonathan Endersby >> >> -- >> You received this message because you are subscribed to the Google Groups >> "The Observatory Neighbourhood watch" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected] <obsnw%[email protected]> >> . >> For more options, visit this group at >> http://groups.google.com/group/obsnw?hl=en. >> >> > > > > > -- > You received this message because you are subscribed to the Google Groups > "The Observatory Neighbourhood watch" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected] <obsnw%[email protected]>. > For more options, visit this group at > http://groups.google.com/group/obsnw?hl=en. > -- A Touch of Madness - Victorian Quaffery 12 Nuttall Road, Observatory, Cape Town Tel: 021 448 2266 www.touchofmadness.co.za -- You received this message because you are subscribed to the Google Groups "The Observatory Neighbourhood watch" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/obsnw?hl=en.
