Hi Tracy, In regards to the Vetus Schola phone numbers; the numbers were out of service due to being stolen but have now been reinstated.
The best number to phone for Vetus Schola is the Control room on *021 447 1066*. The control room will dispatch a patroller nearest to you. Best, Ancois OBSID tel: 021 448 7090 fax: 086 639 4005 On Wed, Jan 12, 2011 at 2:54 PM, Tracy <[email protected]> wrote: > I'm glad nothing untoward had happened but I'm afraid I am not > surprised by ADT's inefficency. On Friday afternoon my husband phoned > me to tell me ADT had phoned him at work to say the alarm had gone > off. They said they had sent someone round but could only do a front > perimeter inspection and everything seemed fine. I was at the park > with our children and we needed to go home so I phoned ADT's emergency > response and asked them to send someone to escort me into the house. > They still haven't arrived. > > On reaching home but before going in, I phoned Vetus Schola on the > number I was given to call them. (I have had very good service from > them in the past.) But it just said the subscriber you have dialled is > not available. Luckily my neighbours include some burly young men who > I asked to escort me into the house. Luckily nothing was wrong. I > suspect the wind blowing through an open window triggered the alarm. > Like Jonathan, my husband was also racing home from work in a panic, > fearing the worst. > > In this case it was all a "false alarm" but what if my children and I > were in danger what would ADT and Vetus Schola be saying now? What is > the use of alarms and panic buttons and contracts with private > security companies if they can not assist you in your time of need? > > Very worried in Observatory. > > Tracy Blues > > On Jan 11, 8:25 pm, Jonathan Endersby <[email protected]> wrote: > > Disgusting response time from ADT > > > > I'm writing this email because I want to make sure that ADT > > subscribers know what they're paying for. > > > > This afternoon at 5:28 I received a call from ADT informing me that my > > alarm had gone off. I was in at my office in Camps Bay. As this was > > around the time that my wife arrives home I immediately began to worry > > and told them to send armed response immediately. > > > > I tried to phone my wife but her phone rang and rang… I got into my > > car and started to drive home, quickly. After 10 minutes I phoned the > > ADT control room to find out what the situation was, they didn't know > > what was going on and couldn't tell me if their guy was there or not. > > They said they would call back asap. They didn't. Another 10 minutes > > went by and I phoned again, this time losing my patience… they were > > still unable to tell me what was going on and I began to start > > assuming the worst and driving even faster. > > > > 29 minutes after I received the first call I arrived home and checked > > the house. Everything was fine. About 2 minutes later the ADT armed > > response arrived and asked me if everything was okay. I promptly > > stripped my *...@#$@%. > > > > Why did it take 30 minutes for armed response to get to my house? > > Why was the control room unable to tell me what was going on? > > Why does ADT still not have a dedicated vehicle in Observatory? > > > > Very angry in Observatory. > > > > -- > > Jonathan Endersby > > -- > You received this message because you are subscribed to the Google Groups > "The Observatory Neighbourhood watch" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected] <obsnw%[email protected]>. > For more options, visit this group at > http://groups.google.com/group/obsnw?hl=en. > > -- You received this message because you are subscribed to the Google Groups "The Observatory Neighbourhood watch" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/obsnw?hl=en.
