I'm glad nothing untoward had happened but I'm afraid I am not surprised by ADT's inefficency. On Friday afternoon my husband phoned me to tell me ADT had phoned him at work to say the alarm had gone off. They said they had sent someone round but could only do a front perimeter inspection and everything seemed fine. I was at the park with our children and we needed to go home so I phoned ADT's emergency response and asked them to send someone to escort me into the house. They still haven't arrived.
On reaching home but before going in, I phoned Vetus Schola on the number I was given to call them. (I have had very good service from them in the past.) But it just said the subscriber you have dialled is not available. Luckily my neighbours include some burly young men who I asked to escort me into the house. Luckily nothing was wrong. I suspect the wind blowing through an open window triggered the alarm. Like Jonathan, my husband was also racing home from work in a panic, fearing the worst. In this case it was all a "false alarm" but what if my children and I were in danger what would ADT and Vetus Schola be saying now? What is the use of alarms and panic buttons and contracts with private security companies if they can not assist you in your time of need? Very worried in Observatory. Tracy Blues On Jan 11, 8:25 pm, Jonathan Endersby <[email protected]> wrote: > Disgusting response time from ADT > > I'm writing this email because I want to make sure that ADT > subscribers know what they're paying for. > > This afternoon at 5:28 I received a call from ADT informing me that my > alarm had gone off. I was in at my office in Camps Bay. As this was > around the time that my wife arrives home I immediately began to worry > and told them to send armed response immediately. > > I tried to phone my wife but her phone rang and rang… I got into my > car and started to drive home, quickly. After 10 minutes I phoned the > ADT control room to find out what the situation was, they didn't know > what was going on and couldn't tell me if their guy was there or not. > They said they would call back asap. They didn't. Another 10 minutes > went by and I phoned again, this time losing my patience… they were > still unable to tell me what was going on and I began to start > assuming the worst and driving even faster. > > 29 minutes after I received the first call I arrived home and checked > the house. Everything was fine. About 2 minutes later the ADT armed > response arrived and asked me if everything was okay. I promptly > stripped my *...@#$@%. > > Why did it take 30 minutes for armed response to get to my house? > Why was the control room unable to tell me what was going on? > Why does ADT still not have a dedicated vehicle in Observatory? > > Very angry in Observatory. > > -- > Jonathan Endersby -- You received this message because you are subscribed to the Google Groups "The Observatory Neighbourhood watch" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/obsnw?hl=en.
