Hi Lisa, No need to be concerned! It was a daft mistake by the operator who forgot it somewhere and found it gone (as expected) when he returned.
On Wed, Jan 12, 2011 at 3:23 PM, Lisa Machill <[email protected]> wrote: > Should I be a little concerned that VS - our private security - had their > phone stolen?!? > > On 12 January 2011 15:08, Ancois Bester <[email protected]> wrote: > >> >> Hi Tracy, >> >> In regards to the Vetus Schola phone numbers; the numbers were out of >> service due to being stolen but have now been reinstated. >> >> The best number to phone for Vetus Schola is the Control room on *021 447 >> 1066*. The control room will dispatch a patroller nearest to you. >> >> >> Best, >> Ancois >> >> OBSID >> tel: 021 448 7090 >> fax: 086 639 4005 >> >> >> >> On Wed, Jan 12, 2011 at 2:54 PM, Tracy <[email protected]> wrote: >> >>> I'm glad nothing untoward had happened but I'm afraid I am not >>> surprised by ADT's inefficency. On Friday afternoon my husband phoned >>> me to tell me ADT had phoned him at work to say the alarm had gone >>> off. They said they had sent someone round but could only do a front >>> perimeter inspection and everything seemed fine. I was at the park >>> with our children and we needed to go home so I phoned ADT's emergency >>> response and asked them to send someone to escort me into the house. >>> They still haven't arrived. >>> >>> On reaching home but before going in, I phoned Vetus Schola on the >>> number I was given to call them. (I have had very good service from >>> them in the past.) But it just said the subscriber you have dialled is >>> not available. Luckily my neighbours include some burly young men who >>> I asked to escort me into the house. Luckily nothing was wrong. I >>> suspect the wind blowing through an open window triggered the alarm. >>> Like Jonathan, my husband was also racing home from work in a panic, >>> fearing the worst. >>> >>> In this case it was all a "false alarm" but what if my children and I >>> were in danger what would ADT and Vetus Schola be saying now? What is >>> the use of alarms and panic buttons and contracts with private >>> security companies if they can not assist you in your time of need? >>> >>> Very worried in Observatory. >>> >>> Tracy Blues >>> >>> On Jan 11, 8:25 pm, Jonathan Endersby <[email protected]> wrote: >>> > Disgusting response time from ADT >>> > >>> > I'm writing this email because I want to make sure that ADT >>> > subscribers know what they're paying for. >>> > >>> > This afternoon at 5:28 I received a call from ADT informing me that my >>> > alarm had gone off. I was in at my office in Camps Bay. As this was >>> > around the time that my wife arrives home I immediately began to worry >>> > and told them to send armed response immediately. >>> > >>> > I tried to phone my wife but her phone rang and rang… I got into my >>> > car and started to drive home, quickly. After 10 minutes I phoned the >>> > ADT control room to find out what the situation was, they didn't know >>> > what was going on and couldn't tell me if their guy was there or not. >>> > They said they would call back asap. They didn't. Another 10 minutes >>> > went by and I phoned again, this time losing my patience… they were >>> > still unable to tell me what was going on and I began to start >>> > assuming the worst and driving even faster. >>> > >>> > 29 minutes after I received the first call I arrived home and checked >>> > the house. Everything was fine. About 2 minutes later the ADT armed >>> > response arrived and asked me if everything was okay. I promptly >>> > stripped my *...@#$@%. >>> > >>> > Why did it take 30 minutes for armed response to get to my house? >>> > Why was the control room unable to tell me what was going on? >>> > Why does ADT still not have a dedicated vehicle in Observatory? >>> > >>> > Very angry in Observatory. >>> > >>> > -- >>> > Jonathan Endersby >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "The Observatory Neighbourhood watch" group. >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]<obsnw%[email protected]> >>> . >>> For more options, visit this group at >>> http://groups.google.com/group/obsnw?hl=en. >>> >>> >> >> >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "The Observatory Neighbourhood watch" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected] <obsnw%[email protected]> >> . >> For more options, visit this group at >> http://groups.google.com/group/obsnw?hl=en. >> > > > > -- > A Touch of Madness - Victorian Quaffery > 12 Nuttall Road, Observatory, Cape Town > Tel: 021 448 2266 > www.touchofmadness.co.za > > -- > You received this message because you are subscribed to the Google Groups > "The Observatory Neighbourhood watch" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected] <obsnw%[email protected]>. > For more options, visit this group at > http://groups.google.com/group/obsnw?hl=en. > -- -- You received this message because you are subscribed to the Google Groups "The Observatory Neighbourhood watch" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/obsnw?hl=en.
