Is this truly the beloved authoress of Oracle DBA 101 I hear?
You speak sourly of our Lord in front of his very home? <snicker snicker>
|| -----Original Message-----
|| From: Rachel Carmichael [mailto:[EMAIL PROTECTED]]
|| Sent: Friday, May 11, 2001 10:21 AM
|| To: Multiple recipients of list ORACLE-L
|| Subject: RE: RE: Silver vs. Gold support
||
||
|| so the support bill we just paid should get refunded because
|| it was for
|| Silver Support which no longer exists? and I pay for support
|| but they
|| desupport the products I have paid support for, and instead
|| of giving me the
|| new software release so that the support I paid for is still
|| relevant, they
|| will charge me for the update. And not give me a prorated refund.
||
|| Ya know, if I'm gonna get screwed I'd at least like to enjoy it
||
||
||
||
|| >From: "Eric D. Pierce" <[EMAIL PROTECTED]>
|| >Reply-To: [EMAIL PROTECTED]
|| >To: Multiple recipients of list ORACLE-L <[EMAIL PROTECTED]>
|| >Subject: RE: RE: Silver vs. Gold support
|| >Date: Thu, 10 May 2001 13:17:06 -0800
|| >
|| >Apparently now "Bronze/Silver" is just called "Product
|| >Support", and "Gold" is called "Premium". All 24x7.
|| >
|| >Upgrades have been split off.
|| >
|| >Of course now Metalink has to also be renamed (Oracle Ink9i, or
|| >OInk9i?) since there is no more "Metal", right. :)
|| >
|| >
|| >http://www.oracle.com/support/index.html?support_ebus.html
|| >
|| >---excerpt---
|| >
|| >...
|| > "Oracle Support is leveraging the power of the Internet
|| > to deliver simpler and sharply focused support services,
|| > while making their purchase faster and easier. To
|| > facilitate web-based transactions, Product Support is
|| > now priced as a percentage of list license price.
|| > [7% of license cost (annual?)]
|| > Additionally, software updates can be purchased separately
|| > on a subscription basis,
|| > [15% of license cost, annual]
|| > and our OracleBRONZE and OracleSILVER services have been
|| > consolidated into a single 24 x7 technical assistance
|| > service and removed from the price list. OracleGOLD,
|| > OracleLifecycle and our Oracle Expertise service
|| > capabilities are now offered within the Premium Support
|| > menu. "
|| >
|| >...
|| >
|| >---end---
|| >
|| >
|| >--
|| >Please see the official ORACLE-L FAQ: http://www.orafaq.com
|| >--
|| >Author: Eric D. Pierce
|| > INET: [EMAIL PROTECTED]
|| >
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|| --
|| Please see the official ORACLE-L FAQ: http://www.orafaq.com
|| --
|| Author: Rachel Carmichael
|| INET: [EMAIL PROTECTED]
||
|| Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051
|| San Diego, California -- Public Internet access /
|| Mailing Lists
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Author: Mohan, Ross
INET: [EMAIL PROTECTED]
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