Laurent,
Thanks for replying.
Yes I can confirm this behavior. If I create a test ticket in the
customer interface, and then zoom on that ticket, the Next State default
is "Closed Successfull"
looking at my sysconfig,
Ticket::Frontend::CustomerTicketZoom###StateDefault: is set to open
Regards,
Keith
Laurent Minost wrote:
> Hi Keith,
>
> Looking at the code after seeing your question and it seems there is
> something wrong with Default State :
>
> - From CustomerTicketZoom.pm, we can see that it refers to a Config
> parameter to choose which state will be defaultly selected :
> $StateSelected{Selected} = $Self->{Config}->{StateDefault},
>
> So I search through SysConfig and found :
>
> Ticket::Frontend::CustomerTicketZoom###StateDefault:
> Next state for ticket after customer followup.
>
> I have it already set to open but when I go to Customer Frontend on
> CustomerTicketZoom : the default selected state is 'closed successful'.
>
> Maybe a bug there ? Can anyone also confirm this behaviour please ?
>
> Thanks. Best regards.
>
> Laurent Minost
>
>
> Le mercredi 29 août 2007 à 13:30 -0600, Keith G Holub a écrit :
>> hello,
>>
>> does anyone know how to chan ge the default Next State ing the customer
>> interface from "closed Successful" to 'open"
>>
>> thanks,
>> Keith
>>
>
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--
Keith Holub NOAA/OAR/ESRL
Boulder NOC work: 303 497 6774
[EMAIL PROTECTED] cell: 720 308 3379
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