Hi Keith,
Thanks for your reply, so it seems we are facing another bug and it
doesn't seem to be in OTRS Bugzilla for the moment :o(
This is the third one I fill on bugs.otrs.org in 4 days :(
Tried to look at the code for this one but didn't succeed to find a
solution/way to patch/fix the code :( I will fill the bug on OTRS.
Thanks again for your reply.
Best regards,
Laurent MINOST
Le jeudi 30 août 2007 à 07:29 -0600, Keith G Holub a écrit :
> Laurent,
>
> Thanks for replying.
>
> Yes I can confirm this behavior. If I create a test ticket in the
> customer interface, and then zoom on that ticket, the Next State default
> is "Closed Successfull"
>
> looking at my sysconfig,
> Ticket::Frontend::CustomerTicketZoom###StateDefault: is set to open
>
> Regards,
> Keith
>
>
> Laurent Minost wrote:
> > Hi Keith,
> >
> > Looking at the code after seeing your question and it seems there is
> > something wrong with Default State :
> >
> > - From CustomerTicketZoom.pm, we can see that it refers to a Config
> > parameter to choose which state will be defaultly selected :
> > $StateSelected{Selected} = $Self->{Config}->{StateDefault},
> >
> > So I search through SysConfig and found :
> >
> > Ticket::Frontend::CustomerTicketZoom###StateDefault:
> > Next state for ticket after customer followup.
> >
> > I have it already set to open but when I go to Customer Frontend on
> > CustomerTicketZoom : the default selected state is 'closed successful'.
> >
> > Maybe a bug there ? Can anyone also confirm this behaviour please ?
> >
> > Thanks. Best regards.
> >
> > Laurent Minost
> >
> >
> > Le mercredi 29 août 2007 à 13:30 -0600, Keith G Holub a écrit :
> >> hello,
> >>
> >> does anyone know how to chan ge the default Next State ing the customer
> >> interface from "closed Successful" to 'open"
> >>
> >> thanks,
> >> Keith
> >>
> >
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> >
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