Hi Nils,
But then what is the purpose of this parameter please ?
$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateDefault'}
The code in CustomerTicketZoom.pm refers to :
$StateSelected{Selected} = $Self->{Config}->{StateDefault},
so it seems the good one.
This one is for New tickets only :
# CustomerDefaultState
# (default state of new customer tickets)
$Self->{CustomerDefaultState} = 'new';
but for followup default state selected, what is the good one then ?
# PostmasterFollowUpState
# (The state if a ticket got a follow up.) [default: open]
$Self->{PostmasterFollowUpState} = 'open';
This one is also obscur ... Default = open, so it can't be the one we're
searching for :(
If anyone have an idea, I will be glad because it seems a little bit
unclear to me now ...
BR,
Laurent Minost
Le jeudi 30 août 2007 à 15:40 +0200, Nils Breunese (Lemonbit) a écrit :
> Keith G Holub wrote:
>
> > Yes I can confirm this behavior. If I create a test ticket in the
> > customer interface, and then zoom on that ticket, the Next State
> > default
> > is "Closed Successfull"
> >
> > looking at my sysconfig,
> > Ticket::Frontend::CustomerTicketZoom###StateDefault: is set to open
>
> There are a lot different defaults and I believe you are mixing up
> some. I believe that for instance the StateDefault is the default
> state for new tickets, not the default *next* state. The next state
> default is used for notes and other things that are added after the
> creation of the ticket. See the docs: <http://doc.otrs.org/2.2/en/
> html/c1735.html>
>
> Nils Breunese.
>
>
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