Yes, I looked at it (portion of what I wrote was copy/paste from the URL
you gave).
But, I have to say that some parameters are obscured ...
Laurent Minost
Le jeudi 30 août 2007 à 16:41 +0200, Nils Breunese (Lemonbit) a écrit :
> Laurent Minost wrote:
>
> > But then what is the purpose of this parameter please ?
> > $Self->{'Ticket::Frontend::CustomerTicketZoom'}->
> > {'StateDefault'}
> >
> > The code in CustomerTicketZoom.pm refers to :
> > $StateSelected{Selected} = $Self->{Config}->{StateDefault},
> > so it seems the good one.
>
> I have no idea.
>
> > This one is for New tickets only :
> > # CustomerDefaultState
> > # (default state of new customer tickets)
> > $Self->{CustomerDefaultState} = 'new';
> >
> > but for followup default state selected, what is the good one then ?
>
> I don't know, we just use the default behavior of OTRS, which is
> working just fine for us. Have you looked at the list on <http://
> doc.otrs.org/2.2/en/html/c1735.html>?
>
> Nils Breunese.
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