Laurent Minost wrote:
But then what is the purpose of this parameter please ?$Self->{'Ticket::Frontend::CustomerTicketZoom'}-> {'StateDefault'}The code in CustomerTicketZoom.pm refers to : $StateSelected{Selected} = $Self->{Config}->{StateDefault}, so it seems the good one.
I have no idea.
This one is for New tickets only :
# CustomerDefaultState
# (default state of new customer tickets)
$Self->{CustomerDefaultState} = 'new';
but for followup default state selected, what is the good one then ?
I don't know, we just use the default behavior of OTRS, which is working just fine for us. Have you looked at the list on <http:// doc.otrs.org/2.2/en/html/c1735.html>?
Nils Breunese.
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