Re: [otrs] changing default Next State in Customer interface

[Nils Breunese (Lemonbit)]

Keith G Holub wrote:

Yes I can confirm this behavior.  If I create a test ticket in the

is "Closed Successfull"

looking at my sysconfig,
Ticket::Frontend::CustomerTicketZoom###StateDefault: is set to open

customer interface, and then zoom on that ticket, the Next State default

There are a lot different defaults and I believe you are mixing up some. I believe that for instance the StateDefault is the default state for new tickets, not the default *next* state. The next state default is used for notes and other things that are added after the creation of the ticket. See the docs: <http://doc.otrs.org/2.2/en/ html/c1735.html>

Nils Breunese.

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