Hi, I have done changes in Preferences and enabled ticket all notification for a agent.Agent belongs to a particular queue Are there any other settings required in queue or for user which I might be missing.
Please suggest. Regards, Manish Ramteke
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
