Hi, Yes have selected a queue in agent preferences and its blue. But still with this setting I am not getting notification.
On Thu, Mar 11, 2010 at 1:20 PM, Guillaume Rehm <[email protected]>wrote: > Hi again, > > Do you select prefered queue in agent preferences ? > All queues for this agent must be in blue to have notifications from these > queue. > > Le 11/03/2010 07:35, manish ramteke a écrit : > > Hi,Please help me with this. > > On Thu, Mar 11, 2010 at 11:39 AM, manish ramteke < > [email protected]> wrote: > >> Hi, >> >> I have done changes in Preferences and enabled ticket all notification for >> a agent.Agent belongs to a particular queue >> Are there any other settings required in queue or for user which I might >> be missing. >> >> Please suggest. >> >> Regards, >> Manish Ramteke >> >> >> >> > > > > Regards, > Manish Ramteke > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information > NOW!http://www.otrs.com/en/support/enterprise-subscription/ > > > -- > Guillaume REHM > Centre de Ressources Informatiques > Responsable Sécurité du Système d'Information (RSSI) > > Bibliothèque Nationale et Universitaire de Strasbourg > 5 rue du Maréchal Joffre > BP 51029 > 67070 Strasbourg > > tél: 03 88 25 28 23 > fax: 03 88 25 28 03 > mail: [email protected] > web: http://www.bnu.fr > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Regards, Manish Ramteke
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