Hi, Okay . I have not done anything with Notification(event) . The notification that I want to send to agents is for new created ticket.Sending mails from OTRS to agent works if I do it manually Also I have a auto reply set to send acknowledgment to customer upon a new ticket request which works fine.
Only notifications such as "new ticket", "follow up" are not working. Thanks On Thu, Mar 11, 2010 at 4:02 PM, Guillaume Rehm <[email protected]>wrote: > To have default notifications, you must have nothing in > Notification(event) and have your language::Agent::NewTicket line to > custom your text in Notification. > Do you try your notifications by creating new tickets ? Or just follow-up > (respond to an older one) ? In this case, in the queue config, you must put > follup-up : possible or create new. > Can you send email from OTRS to an agent ? Try to use Admin notification in > admin area to test it. > > Hope this help. > > Le 11/03/2010 10:37, manish ramteke a écrit : > > Hi, > > Yes ticket is in that particular queue.yes is selected for required colum. > > "Do you play with notification(event) for event TicketCreate ?" .what > settings are required for > this. > > Are there any settings required for Notification and Notification(event) in > admin area. > > Nothing relevant is seen in the logs. > > Thanks > > > On Thu, Mar 11, 2010 at 1:54 PM, Guillaume Rehm <[email protected]>wrote: > >> your ticket is in this queue ? >> In preference of the agent, do you have selected yes for the middle column >> (about notification). >> Do you play with notification(event) for event TicketCreate ? In this case >> you have a mistake in your param. >> >> What do you see in log box ? >> >> >> Le 11/03/2010 08:55, manish ramteke a écrit : >> >> Hi, >> >> Yes have selected a queue in agent preferences and its blue. But still >> with this setting I am >> not getting notification. >> >> On Thu, Mar 11, 2010 at 1:20 PM, Guillaume Rehm <[email protected]>wrote: >> >>> Hi again, >>> >>> Do you select prefered queue in agent preferences ? >>> All queues for this agent must be in blue to have notifications from >>> these queue. >>> >>> Le 11/03/2010 07:35, manish ramteke a écrit : >>> >>> Hi,Please help me with this. >>> >>> On Thu, Mar 11, 2010 at 11:39 AM, manish ramteke < >>> [email protected]> wrote: >>> >>>> Hi, >>>> >>>> I have done changes in Preferences and enabled ticket all notification >>>> for a agent.Agent belongs to a particular queue >>>> Are there any other settings required in queue or for user which I might >>>> be missing. >>>> >>>> Please suggest. >>>> >>>> Regards, >>>> Manish Ramteke >>>> >>>> >>>> >>>> >>> >>> >>> >>> Regards, >>> Manish Ramteke >>> >>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information >>> NOW!http://www.otrs.com/en/support/enterprise-subscription/ >>> >>> >>> -- >>> Guillaume REHM >>> Centre de Ressources Informatiques >>> Responsable Sécurité du Système d'Information (RSSI) >>> >>> Bibliothèque Nationale et Universitaire de Strasbourg >>> 5 rue du Maréchal Joffre >>> BP 51029 >>> 67070 Strasbourg >>> >>> tél: 03 88 25 28 23 >>> fax: 03 88 25 28 03 >>> mail: [email protected] >>> web: http://www.bnu.fr >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> >> >> >> -- >> Regards, >> Manish Ramteke >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information >> NOW!http://www.otrs.com/en/support/enterprise-subscription/ >> >> >> -- >> Guillaume REHM >> Centre de Ressources Informatiques >> Responsable Sécurité du Système d'Information (RSSI) >> >> Bibliothèque Nationale et Universitaire de Strasbourg >> 5 rue du Maréchal Joffre >> BP 51029 >> 67070 Strasbourg >> >> tél: 03 88 25 28 23 >> fax: 03 88 25 28 03 >> mail: [email protected] >> web: http://www.bnu.fr >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > > -- > Regards, > Manish Ramteke > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information > NOW!http://www.otrs.com/en/support/enterprise-subscription/ > > > -- > Guillaume REHM > Centre de Ressources Informatiques > Responsable Sécurité du Système d'Information (RSSI) > > Bibliothèque Nationale et Universitaire de Strasbourg > 5 rue du Maréchal Joffre > BP 51029 > 67070 Strasbourg > > tél: 03 88 25 28 23 > fax: 03 88 25 28 03 > mail: [email protected] > web: http://www.bnu.fr > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Regards, Manish Ramteke
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