Hi, Yes ticket is in that particular queue.yes is selected for required colum.
"Do you play with notification(event) for event TicketCreate ?" .what settings are required for this. Are there any settings required for Notification and Notification(event) in admin area. Nothing relevant is seen in the logs. Thanks On Thu, Mar 11, 2010 at 1:54 PM, Guillaume Rehm <[email protected]>wrote: > your ticket is in this queue ? > In preference of the agent, do you have selected yes for the middle column > (about notification). > Do you play with notification(event) for event TicketCreate ? In this case > you have a mistake in your param. > > What do you see in log box ? > > > Le 11/03/2010 08:55, manish ramteke a écrit : > > Hi, > > Yes have selected a queue in agent preferences and its blue. But still with > this setting I am > not getting notification. > > On Thu, Mar 11, 2010 at 1:20 PM, Guillaume Rehm <[email protected]>wrote: > >> Hi again, >> >> Do you select prefered queue in agent preferences ? >> All queues for this agent must be in blue to have notifications from these >> queue. >> >> Le 11/03/2010 07:35, manish ramteke a écrit : >> >> Hi,Please help me with this. >> >> On Thu, Mar 11, 2010 at 11:39 AM, manish ramteke < >> [email protected]> wrote: >> >>> Hi, >>> >>> I have done changes in Preferences and enabled ticket all notification >>> for a agent.Agent belongs to a particular queue >>> Are there any other settings required in queue or for user which I might >>> be missing. >>> >>> Please suggest. >>> >>> Regards, >>> Manish Ramteke >>> >>> >>> >>> >> >> >> >> Regards, >> Manish Ramteke >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information >> NOW!http://www.otrs.com/en/support/enterprise-subscription/ >> >> >> -- >> Guillaume REHM >> Centre de Ressources Informatiques >> Responsable Sécurité du Système d'Information (RSSI) >> >> Bibliothèque Nationale et Universitaire de Strasbourg >> 5 rue du Maréchal Joffre >> BP 51029 >> 67070 Strasbourg >> >> tél: 03 88 25 28 23 >> fax: 03 88 25 28 03 >> mail: [email protected] >> web: http://www.bnu.fr >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > > -- > Regards, > Manish Ramteke > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information > NOW!http://www.otrs.com/en/support/enterprise-subscription/ > > > -- > Guillaume REHM > Centre de Ressources Informatiques > Responsable Sécurité du Système d'Information (RSSI) > > Bibliothèque Nationale et Universitaire de Strasbourg > 5 rue du Maréchal Joffre > BP 51029 > 67070 Strasbourg > > tél: 03 88 25 28 23 > fax: 03 88 25 28 03 > mail: [email protected] > web: http://www.bnu.fr > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Regards, Manish Ramteke
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