your ticket is in this queue ?
In preference of the agent, do you have selected yes for the middle
column (about notification).
Do you play with notification(event) for event TicketCreate ? In this
case you have a mistake in your param.
What do you see in log box ?
Le 11/03/2010 08:55, manish ramteke a écrit :
Hi,
Yes have selected a queue in agent preferences and its blue. But still
with this setting I am
not getting notification.
On Thu, Mar 11, 2010 at 1:20 PM, Guillaume Rehm <[email protected]
<mailto:[email protected]>> wrote:
Hi again,
Do you select prefered queue in agent preferences ?
All queues for this agent must be in blue to have notifications
from these queue.
Le 11/03/2010 07:35, manish ramteke a écrit :
Hi,Please help me with this.
On Thu, Mar 11, 2010 at 11:39 AM, manish ramteke
<[email protected] <mailto:[email protected]>>
wrote:
Hi,
I have done changes in Preferences and enabled ticket all
notification for a agent.Agent belongs to a particular queue
Are there any other settings required in queue or for user
which I might be missing.
Please suggest.
Regards,
Manish Ramteke
Regards,
Manish Ramteke
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Manish Ramteke
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Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: [email protected]
web: http://www.bnu.fr
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