Hi, I have installed OTRS on a local server but am still unable to located the CMDB feature in the Admin area. Could anyone please indicate the link to this feature? I am very much interested in adding CIs, visualizing them and mapping them to incidents.
Thanks, Sandeep ________________________________ From: Guillaume Rehm <[email protected]> To: User questions and discussions about OTRS. <[email protected]> Sent: Thu, March 11, 2010 10:32:43 AM Subject: Re: [otrs] Agent notification not working To have default notifications, you must have nothing in Notification(event) and have your language::Agent::NewTicket line to custom your text in Notification. Do you try your notifications by creating new tickets ? Or just follow-up (respond to an older one) ? In this case, in the queue config, you must put follup-up : possible or create new. Can you send email from OTRS to an agent ? Try to use Admin notification in admin area to test it. Hope this help. Le 11/03/2010 10:37, manish ramteke a écrit : Hi, > >>Yes ticket is in that particular queue.yes is selected for required >colum. > >"Do you play with >notification(event) for event TicketCreate ?" .what >settings are required for >>this. > >>Are there any settings required for Notification and >Notification(event) in admin area. > >>Nothing relevant is seen in the logs. > >>Thanks > > > >On Thu, Mar 11, 2010 at 1:54 PM, Guillaume >Rehm <[email protected]> >wrote: > >your ticket is in this queue ? >>>>In preference of the agent, do you have selected yes for the middle >>column (about notification). >>>>Do you play with notification(event) for event TicketCreate ? In this >>case you have a mistake in your param. >> >>>>What do you see in log box ? >> >> >>>>Le 11/03/2010 08:55, manish ramteke a écrit : >> >>Hi, >>> >>>>>>Yes have selected a queue in agent preferences and its blue. But still >>>with this setting I am >>>>>>not getting notification. >>> >>> >>>On Thu, Mar 11, 2010 at 1:20 PM, >>>Guillaume >>>Rehm <[email protected]> >>>wrote: >>> >>>Hi again, >>>> >>>>>>>>Do you select prefered queue in agent preferences ? >>>>>>>>All queues for this agent must be in blue to have notifications from >>>>these queue. >>>> >>>>>>>>Le 11/03/2010 07:35, manish ramteke a écrit : >>>> >>>>Hi,Please help me with this. >>>>> >>>>> >>>>>On Thu, Mar 11, 2010 at 11:39 AM, >>>>>manish >>>>>ramteke <[email protected]> >>>>>wrote: >>>>> >>>>>Hi, >>>>>> >>>>>>>>>>>>I have done changes in Preferences and enabled ticket all >>>>>>>>>>>>notification >>>>>>for a agent.Agent belongs to a particular queue >>>>>>>>>>>>Are there any other settings required in queue or for user which I >>>>>>might be missing. >>>>>> >>>>>>>>>>>>Please suggest. >>>>>> >>>>>>>>>>>>Regards, >>>>>>Manish Ramteke >>>>>> >>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>>> >>>>>>>>>>Regards, >>>>>>>>>>Manish Ramteke >>>>> >>>>> >>>>> >>>>> >>>>> >>>>>--------------------------------------------------------------------- >>>>>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>Archive: http://lists.otrs.org/pipermail/otrs >>>>>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>>>NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>>>http://www.otrs.com/en/support/enterprise-subscription/ >>>> >>>>-- >>>>Guillaume REHM >>>>Centre de Ressources Informatiques >>>>Responsable Sécurité du Système d'Information (RSSI) >>>> >>>>Bibliothèque Nationale et Universitaire de Strasbourg >>>>5 rue du Maréchal Joffre >>>>BP 51029 >>>>67070 Strasbourg >>>> >>>>tél: 03 88 25 28 23 >>>>fax: 03 88 25 28 03 >>>>mail: [email protected] >>>>web: http://www.bnu.fr >>>>>>>>--------------------------------------------------------------------- >>>>>>>>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>>>>>>>NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>>http://www.otrs.com/en/support/enterprise-subscription/ >>>> >>> >>> >>>>>>-- >>>>>>Regards, >>>>>>Manish Ramteke >>> >>> >>> >>> >>> >>>--------------------------------------------------------------------- >>>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>Archive: http://lists.otrs.org/pipermail/otrs >>>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>>NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>http://www.otrs.com/en/support/enterprise-subscription/ >> >>-- >>Guillaume REHM >>Centre de Ressources Informatiques >>Responsable Sécurité du Système d'Information (RSSI) >> >>Bibliothèque Nationale et Universitaire de Strasbourg >>5 rue du Maréchal Joffre >>BP 51029 >>67070 Strasbourg >> >>tél: 03 88 25 28 23 >>fax: 03 88 25 28 03 >>mail: [email protected] >>web: http://www.bnu.fr >>>>--------------------------------------------------------------------- >>>>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>Archive: http://lists.otrs.org/pipermail/otrs >>>>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >>>>NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>http://www.otrs.com/en/support/enterprise-subscription/ >> > > >>-- >>Regards, >>Manish Ramteke > > > > > >--------------------------------------------------------------------- >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: [email protected] web: http://www.bnu.fr
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
