Peter, thanks for your comments. There was no custom software from the ISP, just an
instruction sheet (quite a good one, in
fact), so it seems this is a deliberate or accidental cut off by the ISP. They are
located in Sydney, about 600 miles away,
but have POPs all around Australia. It could be a Server fault, but so far, after
several email complaints, I have had not
one word back. If this situation continues beyond this weekend, I do have the option
of going to 'The Telecommunications
Industry Ombudsman', who is usually able to get a result. But I would hate to have
to switch ISPs a second time!
Jim in sunny Brisbane, Oz
----- Original Message -----
From: "Peter Kaulback" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Saturday, June 23, 2001 8:48 PM
Subject: Re: PCWorks: Staying connected to my ISP
> In the wee hour of 04:02 PM 6/21/01 +1000, Jim Cladingboel bequeathed such
> tales as these:
> >Hi all,
> >
> >I am allowed unlimited on-line time, in periods of maximum three hours. I
> >usually spend 60 to 90 minutes on-line between 3pm and 5pm daily. However,
> >if I am still on-line at 5pm and not actively up- or downloading something,
> >I am cut off at exactly 5. Customer service tells me it is not them, and
> >can't explain how this happens (?). Can anyone suggest an explanation for
> >this and/or are there programs which can help maintain a connection. I
> >already have my email checked every 5 minutes, but it doesn't help.
>
> Jim, when you joined this ISP did you install any custom software to
> complete the dialup or did you have to create it yourself alone or by their
> directions. If it was the former then they may have included a timer in
> their software to perform such a disconnect. If you completed the dialup
> yourself then this is a decision on your ISP's part to disconnect you at
> this time every day. Does your ISP have support staff that come in at this
> time for evening hours or does their entire shop close up at this
> time? Your ISP is simply overlooking some details and simply will not
> focus on them, unfortunately this is very common far too often. I've had
> and seen similar occurrences and found after relentless conversations with
> support that either I change providers or dial in again after disconnection.
> Peter Kaulback
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