Helene, Right now, I am replying to you on my Dell, which I have owned for months with no problems. I bought it because other people I know, who are not really computer literate, asked me to take over when they had problems, and they knew they would have trouble explaining to tech support what the difficulties were, as well as understanding the instructions tech support would give. So take over I did, and I was amazed at Dell tech. They not only were knowledgeable, but patient. In the cases I refer to, it was not the machine, but either a mistake a customer had made that caused some serious problems, or a software glitch, or even a vir*s. They handled it with ease and in a professional manner.
I am not disputing your story, just telling you that not everyone has the trouble you seem to be having. I also have relatives who work for Dell competitors who have high regard for Dell. I have friends and relatives who swear that Dell is the most reliable of the major computer makers. No one I know works for Dell, and I certainly don't. One other reason I switched to Dell, was the problems I had with another brand. I had even been a stockholder in that company and had a relative working as a high placed executive there. I was horrified when I contacted tech, and was simply told to buy a new computer if I wanted something that worked. I did just that, but not their brand. On the other hand, you seem to be living proof that no one has a one hundred per cent track record. Just be glad that in your case, Dell seems willing to correct their mistakes. Even if it did take some determined action on your part. Mike ============= PCWorks Mailing List ================= Don't see your post? Check our posting guidelines & make sure you've followed proper posting procedures, http://pcworkers.com/rules.htm Contact list owner <[EMAIL PROTECTED]> Unsubscribing and other changes: http://pcworkers.com =====================================================
