Hi Tom, Carol and Peter.. I have to replace this unit from Dell.. I bought it from them. and they're not taking back the entire unit..Just the tower.. I'm still keeping my keyboard, mouse, speakers... I ordered it.. just over 30 days ago.. and have it.. just under a month.. and I have no choice but to keep the Dell system..(but get the new Tower)..
I never thought - before - in terms of a local store.. because I have friends and a relative who have bought locally.. (some here, and one in Brooklyn) and their experience buying from a small, (but supposidly. reputable store).. wasnt' very good.. The support was even worse.. This one person, from Bklyn, everytime, he had a minor problem.. he was told.. Bring in the unit,, I dont diagnose over the phone.. So, he'd have to disonnect everything. and bring in his computer, for what was in the end.. a simple thing.. many times. So, I'm "stuck" with my Dell system.. which I really do like, I'm just annoyed at the problems I"m having. I feel like I've bought a new car.. and was sold a Lemon.(and my luck, the day will come, I WILL buy a new car. and it WILL be a Lemon). LOL But I think I'm more upset. is that they've lied to me.. I asked when they were sending me the "new hard drive". that this will be a BRAND NEW HARD DRIVE. and the answer was.. Of course.. it has to be. its within 30 days.. (of your purchase) (it was one week after I got the computer).. So I feel, they lied,, I had this feeling about it.. I just knew it wasnt' a brand new hard drive. Also, I'm very conflicted in what everyone is saying.(from Dell). I have some support people.. telling me.. DO NOT.. install the critical updates from Windows.. as it slows down the machine, and causes problems. and yet, I know I have installed. .ALL the critical ones.. and maybe thats why my machine is slower than when I first got it.?? I dont' know what to do about that. and would appreciate any advice on that. This is not a cheapie machine. Not the 699.00 Dell.. I paid over 2000.00 for this.. so it's an upgraded computer. and I have a 4 year warranty.. (thank G-d)... Oh,. .my daughter has a Dell. and just 3 years. after her warranty expired.. her speakers went.. Well, she called Dell, and they shipped her this incredible system.. there were 4 speakers, surround sound. and she called them. and said, thats NOT what she had. .and they said, Well, they've upgraded.. so enjoy them.. FREE.. So she was pleased with Dell.. It's just been a major hassle. and now to have to install things again. is just no fun.. But the flip side is. .I'm getting a brand new system.. so I have to be happy with that I guess.. Just alot of mixed emotions. cause it's not supposed to happen like this.. I trusted Dell, and believed them to have a superior product. and trusted THEM, to tell me the truth, and when I found out they lied..(and several techs told me that).. Then I was upset. and still am.. SIGH So, hopefully, in about a week, or 10 days. this whole thing will be resolved. Oh, btw.. I have had some really good support from Dell. I have to say, with all the problems.. I've had several techs. who've stayed on the line, and talked me thru alot of things.. so, while there's "good" and "bad".. I've had the experience of having both.. Thanks for all your help.. Helene From: "Peter Kaulback" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, October 12, 2003 11:18 PM Subject: RE: PCWorks: A Dell Story... UGH > Helene, > > I agree with Tom and Carol in that if you are to use a local computer shop > then be sure that they are reliable. I have had friends and clients buy > from some purchase systems from local shops that were absolute garbage with > ridiculous tech support that makes your experience with Dell sound > delightful. Yet any other have had and continue to experience excellent > service from local shops. > > One associate working with Dell was on tech support for 5 and a half hours > for ordering a replacement video card that was covered by an extended > warranty but Dell no longer carried the card, nor were they supporting it > and were unwilling to replace it. However they were perfectly happy to > supply them with a new video card at full cost. > > Another with SBD (Same Business Day) warranty service waited 3 days for a > new screen for one of their laptops and received a newer release of the > same model instead of just a replacement screen. > > Hopefully, this will be resolved sooner than later. > > Peter Kaulback > > In the hour of 08:42 PM 10/12/2003, Carol Warman spoke this: > >Helene: > > > >I agree with Tom. If you can find a trustworthy local computer shop > >(and we were lucky enough to find one), that, IMO, is the way to go. > > > >As I had posted on a previous thread on this subject, I have contacted Dell > >tech support on behalf of clients and friends. In only one instance that I > >recall, were they of any use. My experience was that they'll tell you > >anything to get you off the phone. As a matter of fact, on several > >occasions, I was actually hung up on/disconnected. Needless to say, I was > >not a happy camper! ============= PCWorks Mailing List ================= Don't see your post? Check our posting guidelines & make sure you've followed proper posting procedures, http://pcworkers.com/rules.htm Contact list owner <[EMAIL PROTECTED]> Unsubscribing and other changes: http://pcworkers.com =====================================================
