Helene,
You can easily save your Address book to a Floppy.

Do this:
START - SEARCH - Select All Files & Folders - Type in *.WAB

R-Click on the WAB Icon and select OPEN to see if you have the correct
Address Book.
Click Close
R-Click and select "Send to 3-1/2 Floppy.

Now you can easily transport it to your new HD once you have OE setup and
running on that HD.

Just Open OE and Click on Address Book, when it opens Click File Import and
choose your A: 3-1/2 floppy

HTH,
Ed -- [EMAIL PROTECTED]

PS    It's a good idea to save a copy of your Address book to a Floppy or
removable drive
for postertity. . .

----- Original Message -----
From: "Helene Leavitt" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Sunday, October 12, 2003 4:42 PM
Subject: Re: PCWorks: A Dell Story... UGH


Hi Mike

Thanks for writing. I'm not saying that "All" Dell tech support has been
horrible... but I've had some winners.. Believe me.. LOL

I too trusted Dell.(and still do).. but I'm really kinda upset. that they
had the nerve to send me.. one week, after I got my computer.. a refurbished
hard drive.. Thats totally wrong in my book. and as this Dell person said
today. She totally agreed. and thats why they were making good on it. and
sending me a new system.. I'm keeping my monitor.. keyboard, mouse, etc..
But the tower is going to be brand new.

I had a Gateway previously. and didnt want to buy one again..for several
reasons..(price being one of them) and also.. Dell - had such a great
rating.. They were ranked really high.. so I thought.. Okay, buy a Dell..
and I'm happy with the computer.. just not happy. that I've been "taken" in
regards to the refurbished hard drive..

Also, I think, that being lied to.. by many of the techs..saying it "must be
a new hard drive..'Of course.. we send ONLY a new one". and then to find
out. it wasn't... Its' just not fair...

But that said,, it's being taken care of... and thats the most important
thing..

Now, its just a pain, to have to reinstall.. I have to reinstall, Adobe..
Ad-aware, Spybot.. and of course try to figure out how to save - and
re-install if possible my emails.. and address book.. I just saved my
favorites. as that was easy.

Also, have to save my pics.. I have only a few.. but want to save them too
..if possible..

Just alot of hassle.. for no reason.. SIGH.

But thanks for writing.. Maybe with this new machine(tower). it'll run 100%
and I wont have any problems.. KNOCK WOOD.. LOL..

Helene
----- Original Message -----
From: "Michael Turner" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Sunday, October 12, 2003 7:24 PM
Subject: Re: PCWorks: A Dell Story... UGH


> Helene,
> Right now, I am replying to you on my Dell, which I have owned for months
> with no problems. I bought it because other people I know, who are not
> really computer literate, asked me to take over when they had problems,
and
> they knew they would have trouble explaining to tech support what the
> difficulties were, as well as understanding the instructions tech support
> would give. So take over I did, and I was amazed at Dell tech. They not
only
> were knowledgeable, but patient. In the cases I refer to, it was not the
> machine, but either a mistake a customer had made that caused some serious
> problems, or a software glitch, or even a vir*s. They handled it with ease
> and in a professional manner.
>
> I am not disputing your story, just telling you that not everyone has the
> trouble you seem to be having.
>
> I also have relatives who work for Dell competitors who have high regard
for
> Dell. I have friends and relatives who swear that Dell is the most
reliable
> of the major computer makers. No one I know works for Dell, and I
certainly
> don't.
>
> One other reason I switched to Dell, was the problems I had with another
> brand. I had even been a stockholder in that company and had a relative
> working as a high placed executive there. I was horrified when I contacted
> tech, and was simply told to buy a new computer if I wanted something that
> worked. I did just that, but not their brand.
>
> On the other hand, you seem to be living proof that no one has a one
hundred
> per cent track record. Just be glad that in your case, Dell seems willing
to
> correct their mistakes. Even if it did take some determined action on your
> part.
>
> Mike
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