Helene:

I agree with Tom. If you can find a trustworthy local computer shop
(and we were lucky enough to find one), that, IMO, is the way to go.

As I had posted on a previous thread on this subject, I have contacted Dell
tech support on behalf of clients and friends. In only one instance that I
recall, were they of any use. My experience was that they'll tell you
anything to get you off the phone. As a matter of fact, on several
occasions, I was actually hung up on/disconnected. Needless to say, I was
not a happy camper!

Carol
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