I agree with Tom and Carol in that if you are to use a local computer shop then be sure that they are reliable. I have had friends and clients buy from some purchase systems from local shops that were absolute garbage with ridiculous tech support that makes your experience with Dell sound delightful. Yet any other have had and continue to experience excellent service from local shops.
One associate working with Dell was on tech support for 5 and a half hours for ordering a replacement video card that was covered by an extended warranty but Dell no longer carried the card, nor were they supporting it and were unwilling to replace it. However they were perfectly happy to supply them with a new video card at full cost.
Another with SBD (Same Business Day) warranty service waited 3 days for a new screen for one of their laptops and received a newer release of the same model instead of just a replacement screen.
Hopefully, this will be resolved sooner than later.
Peter Kaulback
In the hour of 08:42 PM 10/12/2003, Carol Warman spoke this:
Helene:
I agree with Tom. If you can find a trustworthy local computer shop (and we were lucky enough to find one), that, IMO, is the way to go.
As I had posted on a previous thread on this subject, I have contacted Dell tech support on behalf of clients and friends. In only one instance that I recall, were they of any use. My experience was that they'll tell you anything to get you off the phone. As a matter of fact, on several occasions, I was actually hung up on/disconnected. Needless to say, I was not a happy camper!
Carol
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