Dear Clint and Babs,

Clint, I did not try to format Drive C: while in Windows. The only way to
format the drive (as far as I know) is by using the Recovery Console. It is
installed separately and then invoked as a startup option before Windows
loads up. I would have been very happy to use it, but (as I wrote
previously) it demands a password - and I don't have a password.

Babs, yes, I have a disk labeled "Product Recovery CD." However, I assume
that it is the same as a regular OEM disk. After all, it does include the
Recovery Console.

Babs suggested that I try Win 98 format. Will that format program wipe out
NTFS and give me FAT? If so, can I convert from FAT to NTFS without causing
new problems. Is the Win 98 format my best option at this stage?

If that option is not recommended, should I re-load XP over my existing mess
(talk of system overload!) without Windows updates, and hope that all will
be well?

David Grossman
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