On Thu, Feb 22, 2018 at 10:21 AM, iamkeith  wrote:

> On Thursday, February 22, 2018 at 6:49:23 AM UTC-7, Max S wrote:
>>  Biggest impulse purchase ever, but such an easy riding bike, and fun for
>> the whole family! Wanted the sage colorway in size small. Alas, they ran
>> out, so we settled on orange in medium — less good, because it’s more
>> difficult for me (captain) to get on with a kid on the back, and a bit too
>> big for two of the kid “stokers”, but workable. Especially since this was
>> “the only run of tandems they would ever do, never again.” ...
>> Then, not long after, Riv sends out an email saying more tandems have
>> arrived, including a few size small in sage. Ugh. For a company that
>> basically survives on fan following, this is a bit of a d*ck move. Maybe
>> not intentional on their part (?), but hard to believe that they didn’t
>> know the second batch was being made / on the boat as we were discussing
>> the sizing & color and making the purchase. And if they didn’t, that’s just
>> craptacular planning, which we (are happy to) bail out again and again.
>> Anyhow, I’ll most probably buy from Riv again, but there it is.
> I COMPLETELY get the frustration of a bike not being available in a color
> you like, but that's kind of silly.   Aside from the fact that orange is
> clearly superior to sage, I remember them saying all along that they MIGHT
> do a second run if the demand is there.

I'm pretty sure Max had an issue with the size, more so than the color,
considering that the problem statement involves difficulty in mounting the
bike and it being too big for a couple of the kids.

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